Please go to Channels and check your connection status.
It means that you currently have a stable connecting to WhatsApp.
This is the most common status when you have lost connection to SleekFlow.
If the device is disconnected, you would not be able to send, receive and sync messages. Hence, we recommend simply leaving that phone in the office for stability reasons.
We use the same WhatsApp Web interface to pass messages. Since you can only have one WhatsApp Web open at a time, using WhatsApp Web/ Desktop after connecting to SleekFlow will break the connection between your phone and SleekFlow.
If you have done 1 & 2 and still experience connectivity problems, we'd suggest you to "Reconnect".
Once you clicked the reconnect button, the status will be updated to "Reconnecting".
If you have an older Android phone, the battery optimisation feature could cause constant connectivity problems with WhatsApp. Since the phone will automatically cut Wi-Fi connection or kill certain app (e.g. WhatsApp) when the device is locked.
Please read more about this article from WhatsApp: https://faq.whatsapp.com/en/android/22014642/
Go to Settings:
Navigate to Battery
Navigate to Battery Optimisation
Find WhatsApp or WhatsApp Business App in the list
Select Don't Optimise
If the problem persists even after 1-4, we advise you to replace your phone to an iPhone. This is because certain Android phone has factory preset battery management control that prevents WhatsApp to be stably running at the background.
As the connection hugely depends on your phone's connection to internet, it's possible that sometimes the Wi-Fi may not be as stable hence resulting in the missing messages.
A success banner will show at the bottom to confirm. You should see that the status has been updated:
If you see that the status is shown as "Sync Failed". Please repress the "Sync History" button again.