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HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
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On this page
  • Integrate to SleekFlow
  • 1. Add Integration
  • 2. Confirm you have a Shopify Account
  • 3. Confirm enabled custom app
  • 4. Create a custom app
  • 5. Connect Shopify to SleekFlow
  • Fill in details
  • 6. Connection Successful
  • 7. Added to Channels
  • Shopify Information on Inbox
  • Columns Created on SleekFlow Automatically
  • Automate Messages by creating Automation on SleekFlow
  • 1. Order Confirmation
  • 2. Order Delivery
  • 3. Abandoned Shopping Cart

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  1. 🔗App Integrations

Shopify

Connect Shopify and automate workflows on SleekFlow.

PreviousZapierNextEnable Custom App

Last updated 1 year ago

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Navigate to > Commerce > Add new commerce extension. Click "Connect" next to Shopify

Integrate to SleekFlow

1. Add Integration

You will be directed to this page to start the Shopify integration on SleekFlow. To connect Shopify to SleekFlow, you will need the following:

  • Permission of access to private apps

  • Permission of read access to Products, Customers and Orders

2. Confirm you have a Shopify Account

Tick the box to confirm you have a Shopify account. Click the "Next" button to proceed.

3. Confirm enabled custom app

Tick the box to confirm you have enabled custom app. Click the "Next" button to proceed.

If you have not enabled custom app on Shopify before, please follow this guide to enable it.

4. Create a custom app

You are required to create a custom app for SleekFlow on Shopify.

Please check this article, create a custom app and click the "Next" button to proceed to the next step.

5. Connect Shopify to SleekFlow

Shop URL

Enter the Shop URL of your Shopify store. You can find it on the top left of the Shopify admin page.

Admin API Access Token

Go back to your Shopify account, check the Admin API Access Token under Apps > Develop apps for your store > Your custom app > API credentials.

Fill in details

Fill in Shop URL and Admin API Access Token on SleekFlow, click the "Submit" button.

6. Connection Successful

A "Connection Successful" message will be shown if you entered the correct information.

You will see the contacts and orders information from Shopify. You may choose to "Sync Now" to sync available information to SleekFlow, or you can choose to sync later.

7. Added to Channels

Shopify Information on Inbox

After integrating Shopify to SleekFlow. You can view the Shopify order information on the customer's Inbox.

Abandoned cart

You can check items that are put in the customer's Shopify cart. You can copy the Order URL and approach them directly to encourage them to place an order.

Latest order

Get to know the customer's latest order so that you can well follow the order status.

Order History

You may check the customer's order history on SleekFlow without navigating back to Shopify pages.

Columns Created on SleekFlow Automatically

After you have integrated Shopify on SleekFlow, columns will be created automatically to match the data value retrieved from Shopify listed below:

Lead Source (It will show as Shopify): To identify where the customer came from (e.g. From WhatsApp or directly from Shopify).

Last Order Number: The order number from the customer purchase. Last Order Items: The items ordered by your customer. Last Order Amount: The amount of the items ordered by your customer. Last Order Updated Date: The date that the order is last updated (any status updates). Last Order Date: The date the order was created. Last Order Status URL: The URL to the status of their order.

Last Order Fulfillment Status: Displays whether the order has been fulfilled or not, based on Shopify fulfillment status record. Last Order Status: Displays the current Order Status as shown on Shopify. Last Order Financial Status: Displays if the order is paid or incomplete. Last Order Remarks: Displays remarks noted in Shopify.

Last Order Currency: The currency of the order.

Last Order Total Price: Total price of the last order purchase.

Abandoned Cart Items: Items in the customer's abandoned cart.

Abandoned Cart Amount
: Amount of the customer's abandoned cart items.

Abandoned Cart Currency: The currency of the abandoned cart currency.

Abandoned Cart Total Amount: Total amount of the customer's abandoned cart items.

Abandoned Cart Date
: The date that the abandoned cart is last updated (any status updates).

Abandoned Cart URL
: The URL to the status of their abandoned cart items.

Automate Messages by creating Automation on SleekFlow

SleekFlow uses email or phone number to map to the existing contact. For example, if the phone number on Shopify is the same as an existing number on SleekFlow, the contact will not duplicate but instead will be updated automatically.

1. Order Confirmation

Select New or Updated Contacts to start

Add the customers who have paid the order to a list and send a confirmation message to them.

The customer will receive the confirmation message shown as below.

2. Order Delivery

Select New or Updated Contacts to start

Add the customers whose orders have been delivered to a list and send a delivery message to them.

The customer will receive the delivery message shown as below.

3. Abandoned Shopping Cart

Add customers who have added items to the abandoned shopping cart to a contact

Send a reminder message to customers on the list to encourage them to check out

You could use a template message on this automation to avoid the failure of sending due to the closed conversation window.

If you want to know more about what actions can be automated on SleekFlow, please refer to the link below and see what combinations you can create!

Go to and click "Add" under Add Integrations section.

A account with admin access to your linked Shopify page

If you do not have a Shopify account, please sign up for an account .

The number of contacts and orders you can sync is determined by Shopify. Please check the Shopify API rate limits .

Your Shopify is now added to the

After you successfully added contacts automatically to SleekFlow. You can always set rules on SleekFlow by referring to our guidelines.

For most sets with integrations, we recommend you to create a New or Updated Contacts scenario . Once the contact is synced onto SleekFlow, you can set to immediately send updates and information.

Let's take sending a confirmation message as an example, "Once the order is paid, the will trigger."

Name the rule and set the conditions.

Let's take sending delivery message as an example, "Once the order is delivered, the will trigger."

Name therule and set the conditions.

Let's take sending a reminder message for an abandon Shopping Cart as an example, "Once the Abandoned Cart item is changed, the will trigger." Select New or Updated Contacts to start

Name the rule and set the conditions.

Channels
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