4. Thank Your Customer And Get in Touch
Thank your customers and route them to the right teammate.

1. Select the Scenario: Incoming Messages

2. Define the Conditions:

List is SF Bot EN 3 – Everyone who responds to the third message will be added to the list SF Bot EN 3
Contact Owner is Unknown

3. Set the Actions:

Send Message – Get in touch with them
Send Message – Call to action, book a demo with us (Add wait time if necessary)
Add to List – SF Bot EN 4 (Completed) (List 4)
Remove from List – SF Bot EN 3 (List 3)
Assign to Specific Staff – Assign the contact to a teammate so they can be in touch

Copy link
On this page
1. Select the Scenario: Incoming Messages
2. Define the Conditions:
3. Set the Actions: