Campaign
Send broadcast messages to your connected channels in one click with customised fields and segmentation.

Create a list

To broadcast campaign messages to targeted customers, you must choose a List from your contacts.
If you have not created the list, you can follow the below guide to create a new one for the campaign.

Create a campaign

Navigate to the Campaign page and select the Create Campaign button.
You are required to fill in and select the corresponding details for your campaign on the Campaign Settings.

1. Channels

Choose the channel(s) that you want to send the message through to the recipients.
If the recipient is a new contact that did not begin a conversation, the message will be sent to the main channel.

Select all channels

You can also now select all the connected channels and send a broadcast message by pressing the Select all channels tick.
Fallback Channel If the recipient without prior contacts or no messages has been sent from the last channel will receive a message from this channel.

2. Title

Enter the campaign title for internal identification. You can check all the campaigns created on the Campaign page.
For WeChat, the campaign title will be used as the message title, which will be visible to your recipients.

3. Recipients

Select the list of recipients that you want to send. You can select multiple lists for a campaign.
If the contact is on both lists that you selected, this contact will receive TWO messages. Please make sure the contact is on one list only to avoid receiving duplicate messages.
Number of recipients will be shown in the "Total Recipients". You are required to check the campaign messages limits before you send out the campaign.
There are messages limits on each Official WhatsApp number that can send daily. Please check this link for more details.

4. Compose/Edit the message

Customise the message according to the channels' requirements.
After selecting a channel, the system will show its tips and only show available items for edit, insert, or upload.
For example, the tips show that sending an SMS message over 160 characters might be split into two messages to send out.
You can customise your message using variables so that the message content is tailored individually for your recipients. Click on the variable in the "Variables" list to add it to your message. The variables will then be replaced with your recipient's contact information.

Official WhatsApp

You must use a registered WhatsApp template to send a campaign message.
Click "Choose a template", the system will direct to the Registered Template page. Select the template that you would like to use.
The chosen template will be pasted in the "Message" section.
If you had set parameters when you submitted a template, you can edit and add variables or text on the right "Edit Message" section.
The text you entered will be reflected in the message.
You can check how the message will be displayed on recipients' WhatsApp by clicking the "Preview" button on the top right.

5. Send a test message (optional)

Send a test message to yourself to make sure everything's good to go.
If you received the test message successfully, it means that the campaign settings are correct.
If you did not receive the message, it means something is wrong in your campaign settings. Check if you have selected the right channel and the content format is correct.

6. Schedule the campaign

You can either send the message immediately or specify a date and time to send the message.

7. Broadcast the campaign

Once you have finished the setup, click "Review Details and Send" to start sending the broadcast.
You can check the Campaign sending status (Sent/Sending/Pause) on the Campaign page.
Pause a sending campaign by clicking the "Pause" button. The campaign will be paused immediately.
Resume Campaign
Clicking the "Resume" button will then continue the campaign sending process.
Campaign in "Sent" or "Sending" status will not be able to edit again.

Check the response rate

Right next to the title of the Campaign message, there are some statistics for you to check the response rate of the campaign.

Export CSV

You can also export a CSV file, to see what message was delivered, read or replied to in a more detailed format.

Last modified 2d ago