Customise the message according to the channels' requirements.
After selecting a channel, the system will show its tips and only show available items for edit, insert, or upload.
For example, the tips show that sending an SMS message over 160 characters might be split into two messages to send out.
You can customise your message using variables so that the message content is tailored individually for your recipients. Click on the variable in the "Variables" list to add it to your message. The variables will then be replaced with your recipient's contact information.
You must use a registered WhatsApp template to send a campaign message.
Click "Choose a template", the system will direct to the Registered Template page. Select the template that you would like to use.
The chosen template will be pasted in the "Message" section.
If you had set parameters when you submitted a template, you can edit and add variables or text on the right "Edit Message" section.
The text you entered will be reflected in the message.
You can check how the message will be displayed on recipients' WhatsApp by clicking the "Preview" button on the top right.
5. Send a test message (optional)
Send a test message to yourself to make sure everything's good to go.
If you received the test message successfully, it means that the campaign settings are correct.
If you did not receive the message, it means something is wrong in your campaign settings. Check if you have selected the right channel and the content format is correct.
6. Schedule the campaign
You can either send the message immediately or specify a date and time to send the message.
7. Broadcast the campaign
Once you have finished the setup, click "Review Details and Send" to start sending the broadcast.
You can check the Campaign sending status (Sent/Sending/Pause) on the Campaign page.
Pause a sending campaign by clicking the "Pause" button. The campaign will be paused immediately.
Clicking the "Resume" button will then continue the campaign sending process.
Campaign in "Sent" or "Sending" status will not be able to edit again.
Check the response rate
Right next to the title of the Campaign message, there are some statistics for you to check the response rate of the campaign.
You can also export a CSV file, to see what message was delivered, read or replied to in a more detailed format.