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HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
Powered by GitBook
On this page
  • Create a list
  • Send new broadcast
  • 1. Channels
  • 2. Title
  • 3. Recipients
  • 4. Compose/Edit the message
  • 5. Schedule the broadcast
  • 6. Send a test message (Optional)
  • 7. Add action (Optional)
  • 8. Send the broadcast
  • Check the response rate
  • Check messages status
  • Export CSV

Was this helpful?

  1. 🕺Using the Platform

Broadcasts

Broadcast messages to your connected channels in one click

PreviousContactsNextExport CSV

Last updated 5 months ago

Was this helpful?

Create a list

To broadcast new messages to targeted customers, you must choose a from your

If you have not created the, you can follow the below guide to create a new one for the broadcast.

Send new broadcast

Navigate to the page and select the button.

You are required to fill in and select the corresponding details for your broadcast on the Broadcast Settings.

1. Channels

Choose the channel(s) that you want to send the message through to the recipients.

If the recipient is a new contact that did not begin a conversation, the message will be sent to the main channel.

For Broadcasting on Facebook Messenger, please refer to the page link below

Select channel

You can select ONE connected channel and send a broadcast message.

2. Title

For WeChat, the broadcast title will be used as the message title, which will be visible to your recipients.

3. Recipients

If the contact is on both lists that you selected, this contact will receive TWO messages. Please make sure the contact is on one list only to avoid receiving duplicate messages.

There are message limits on each Official WhatsApp number that can send daily. Please check the below link for more details.

4. Compose/Edit the message

Customise the message according to the channels' requirements.

After selecting a channel, the system will show its tips and only show available items for edit, insert, or upload.

For example, the tips show that sending an SMS message over 160 characters might be split into two messages to send out.

You can customise your message using variables so that the message content is tailored individually for your recipients. Click on the variable in the "Variables" list to add it to your message. The variables will then be replaced with your recipient's contact information.

Official WhatsApp

You must use a registered WhatsApp template to send a broadcast message.

Click "Choose a template", the system will prompt a Registered Template window. Select the template that you would like to use.

The chosen template will then appear in the "Message" section.

If you had set parameters when you submitted a template, you can edit and add variables or text in each dynamic fields.

5. Schedule the broadcast

You can either send the message immediately or specify a date and time to send the message.

6. Send a test message (Optional)

Send a test message to yourself to make sure everything is good to go.

If you received the test message successfully, it means that the campaign settings are correct.

If you did not receive the message, it means something is wrong in your broadcast settings. Check if you have selected the right channel and if the content format is correct.

7. Add action (Optional)

You can add a series of action. It will be executed when the broadcast is sent.

The actions will be executed in the order you set unless wait time is specified.

8. Send the broadcast

You can check how the message will be displayed on recipients' WhatsApp by clicking the "Review details and Send" button on the bottom.

Once you have finished the setup, click "Review and publish" to send the broadcast.

Pause a sending campaign by clicking the "Pause" button. The broadcast will be paused immediately.

Clicking the "Resume" button will then continue the broadcast sending process.

Broadcast in "Sent" or "Sending" status will not be able to edit again.

Check the response rate

Right next to the title of the broadcast message, there are some statistics for you to check the response rate of the broadcast.

The result of broadcast (I.e. replied rate) will be tracked for 3 days after it was sent.

Check messages status

When you click on the broadcast's title, you can view the broadcast's message details by status.

Add to list

You can select the recipients and able to add them to a list for your next broadcast.

The selected recipients will be added to your preferred list after you clicked the "Add" button.

Fail reason

Check out the reason why the message is failed to send here.

Export CSV

You can also export a CSV file, to see what message was delivered, read or replied to in a more detailed format.

Enter the Broadcast title for internal identification. You can check all the broadcasts created on the page.

Select the that you want to send. You can select multiple lists for a broadcast.

The number of recipients will be shown in the "Total Recipients". You are required to check the broadcast messages limits in > Account Data > Broadcast & Automated Messages before you send out the campaign.

You can check the Broadcast sending status (Sent/Sending/Pause) on the page.

You can refer to this for the WhatsApp error description and possible solutions.

Facebook Messenger Broadcast
Broadcasts
list of recipients
Plan
s & Billings
WhatsApp Rate Limiting
Broadcasts
documentation
Export CSV
List
contacts.
list
Create Lists
Broadcasts
Send new broadcast
Add to list