Campaign
Broadcast messages to your connected channels in one click
If you have not created the list, you can follow the below guide to create a new one for the campaign.
You are required to fill in and select the corresponding details for your campaign on the Campaign Settings.
Choose the channel(s) that you want to send the message through to the recipients.
If the recipient is a new contact that did not begin a conversation, the message will be sent to the main channel.
For Broadcasting on Facebook Messenger, please refer to the page link below
You can also now select all the connected channels and send a broadcast message by pressing the Select all channels tick.
Fallback Channel
This is for the recipient without prior contacts or no messages has been sent from the last channel will receive a message from this channel.
Enter the campaign title for internal identification. You can check all the campaigns created on the Campaign page.
For WeChat, the campaign title will be used as the message title, which will be visible to your recipients.
If the contact is on both lists that you selected, this contact will receive TWO messages. Please make sure the contact is on one list only to avoid receiving duplicate messages.
The number of recipients will be shown in the "Total Recipients". You are required to check the campaign messages limits in Plan & Subscription > Campaign & Automated Messages before you send out the campaign.
There are messages limits on each Official WhatsApp number that can send daily. Please check the below link for more details.
Customise the message according to the channels' requirements.
After selecting a channel, the system will show its tips and only show available items for edit, insert, or upload.
For example, the tips show that sending an SMS message over 160 characters might be split into two messages to send out.
You can customise your message using variables so that the message content is tailored individually for your recipients. Click on the variable in the "Variables" list to add it to your message. The variables will then be replaced with your recipient's contact information.
You must use a registered WhatsApp template to send a campaign message.
Click "Choose a template", the system will prompt a Registered Template window. Select the template that you would like to use.
The chosen template will then appear in the "Message" section.
If you had set parameters when you submitted a template, you can edit and add variables or text in each dynamic fields.
You can either send the message immediately or specify a date and time to send the message.
Send a test message to yourself to make sure everything is good to go.
If you received the test message successfully, it means that the campaign settings are correct.
If you did not receive the message, it means something is wrong in your campaign settings. Check if you have selected the right channel and the content format is correct.
You can add a series of action. It will be executed when the campaign was broadcasted.
The actions will be executed in the order you set unless wait time is specified.
You can check how the message will be displayed on recipients' WhatsApp by clicking the "Review details and Send" button on the bottom.
Once you have finished the setup, click "Review and publish" to send the broadcast.
Pause a sending campaign by clicking the "Pause" button. The campaign will be paused immediately.
Resume Campaign
Clicking the "Resume" button will then continue the campaign sending process.
Campaign in "Sent" or "Sending" status will not be able to edit again.
Right next to the title of the Campaign message, there are some statistics for you to check the response rate of the campaign.
The result of broadcasted campaign (I.e. replied rate) will be tracked for 3 days after it was sent.
When you click on the campaign's title, you can view the campaign’s message details by status.
Add to list
You can select the recipients and able to add them to a list for your next campaign.
The selected recipients will be added to your preferred list after you clicked the "Add" button.
Check out for the reason where the message is fail to send here.
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You can also export a CSV file, to see what message was delivered, read or replied to in a more detailed format.
Last modified 1mo ago