Broadcast messages to your connected channels in one click
You are required to fill in and select the corresponding details for your campaign on the Campaign Settings.
Choose the channel(s) that you want to send the message through to the recipients.
You can also now select all the connected channels and send a broadcast message by pressing the Select all channels tick.
Fallback Channel This is for the recipient without prior contacts or no messages has been sent from the last channel will receive a message from this channel.
The number of recipients will be shown in the "Total Recipients". You are required to check the campaign messages limits in Plan & Subscription > Campaign & Automated Messages before you send out the campaign.
Customise the message according to the channels' requirements.
After selecting a channel, the system will show its tips and only show available items for edit, insert, or upload.
You can customise your message using variables so that the message content is tailored individually for your recipients. Click on the variable in the "Variables" list to add it to your message. The variables will then be replaced with your recipient's contact information.
You must use a registered WhatsApp template to send a campaign message.
Click "Choose a template", the system will prompt a Registered Template window. Select the template that you would like to use.
The chosen template will then appear in the "Message" section.
If you had set parameters when you submitted a template, you can edit and add variables or text in each dynamic fields.
You can either send the message immediately or specify a date and time to send the message.
Send a test message to yourself to make sure everything is good to go.
You can add a series of action. It will be executed when the campaign was broadcasted.
You can check how the message will be displayed on recipients' WhatsApp by clicking the "Review details and Send" button on the bottom.
Once you have finished the setup, click "Review and publish" to send the broadcast.
Right next to the title of the Campaign message, there are some statistics for you to check the response rate of the campaign.
When you click on the campaign's title, you can view the campaign’s message details by status.
Add to list
The selected recipients will be added to your preferred list after you clicked the "Add" button.
Check out for the reason where the message is fail to send here.
You can also export a CSV file, to see what message was delivered, read or replied to in a more detailed format.