6. Reassign Returning Customers
Reassign to a specific person or by queue when a returning customer sends you a message
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Reassign to a specific person or by queue when a returning customer sends you a message
Last updated
Create rule under Automation and select Incoming Messages as the Scenario for this rule.
You can reassign returning customers who were out of contact for 7 days (or X days) to unassigned.
"Last Contact from You" is not within "7 days"
This condition means you have not contacted the customer for X number of days.
"Assign User" > "Unassigned"
This rule is particularly useful when you have not contacted a customer in X number of days.
Assigning a conversation to unassigned allows all staff to talk with this contact.
You can reassign returning customers who were out of contact for 7 days by queue
Assigning a conversation by queue means that each staff on your team will get an equal amount of customers distributed to them
"Last Contact from You" is not within "7 days"
"Assign User" > "By Queue"
