Saved Reply

Using saved reply to reply your customers efficiently.

Create Saved Reply

You can go to Settings > Saved Replies to manage your saved replies.

Press "Create new saved reply" on the top right to create a new one. Then you can type in the information for a saved reply.

Name

Name of the saved reply. You can search or access the saved chat by entering "/" or clicking on the bookmark icon when replying to the customer.

Attachment

Attach files (Images and files max.15MB) when selecting the saved reply. Drag and drop the attachments or choose from your devices to upload.

Content

Enter the message you want to send to the customer.

Variables

Locate on the right of the saved reply page. You can add variables to the content based on customer information.

Press "Create new saved reply" on the bottom right to complete the creation. You can now use the saved reply.

Select the Saved Reply on the left, then you can edit it.

Click "Update" when you have finished editing.

Learn more about using Saved Replies:

Last updated 3 months ago