Key points to take note of when filling in the General Info page
Fill in the corresponding details into each field and click on the "Save" button to save the information. It is vital to ensure that accurate, verifiable and identifiable information is used as fields such as "First Name" and "Last Name" will be visible to your chat contacts.
Upload a profile picture to allow both your teammates and customers to recognise you better.
- 1.Hover to the "Upload New Photo" button and click on it to choose a file from your computer to upload.
- 2.Select a suitable profile picture that clearly shows your face, and click the "Open" button to upload the photo.
Apart from letting your teammates recognise you, the profile picture will also be visible on the website messenger.
There are THREE types of roles on SleekFlow: Admin, Team Admin and Staff. Select the suitable role for each agent as it affects their ability to view conversations and access contacts.
You can view, add and edit members to Teams through Team management.
Select the correct country code and key in your valid mobile phone number to receive periodic updates.
Both the SleekFlow mobile app and the SleekFlow web will display timestamps when a chat message has been sent out.
To avoid confusion due to message timings when reading messages, please indicate your current timezone under "Your Time Zone" and your company's headquarters timezone under "Company Time Zone".
Ensures that all your received messages will have the correct timestamp for your convenience.