Template Manager
Create templates so you can send messages actively using Official WhatsApp API
For Official WhatsApp numbers, if you want to contact new customers or existing customers who did not interact with you for over 24 hours, you must use templates to send a message.
You can now directly apply for templates on SleekFlow, get them approved, and start sending them immediately!

Step 1. Creating a template

You can begin creating a template by pressing the "Create Template" button and filling in the fields below.
Create Template Interface
Template Name: The name of your template, only for your reference, will not be seen by the clients/customers
Category: Set your template within a category
Type
Description
Account Update
For most general templates (and MOST button templates)
Alert Update
For templates that you would send as alerts for your customers
Appointment Update
For templates that you would like to send when you update the appointment status of users
Auto Reply
For auto-replies (rarely used)
Issue Resolution
For ticketing or apologies
Payment Update
For changes to payment or updates to customer purchase and payments
Personal Finace Update
For updating loyalty point status (rarely used)
Reservation Update
For booking updates
Shipping Update
For product shipping updates, where your item is currently stationed
Ticket Update
If the company uses ticketing to handle customer requests, and you would like to notify the customer of the ticket status
Transpotation Update
Similar to shipping updated, but not restricted to shipping services.
Button Type: Set the button type for your template message
  • None: This template does not have a button (usually used for most templates and All Campaign messages)
  • Quick Reply: The button will trigger the previously failed message to send
  • Call to Action: The button will trigger the user to open a link (the link can insert when pressing Add Button under the message section)
Language: The main language of your template
If you are submitting a template with multiple languages, please submit the same template and choose different languages after pressing Template Translation.
Message: The content that you want to send
Use double curly braces to indicate where you plan to use dynamic content.
For example, to send “Hello Angel! We have launched the latest event Super Night. Since you are our VIP client, would you like to register?”.
The template would be: "Hello {{1}}! We have launched the latest event {{2}}. Since you are our VIP client, would you like to register?"
When the template is approved, you can insert any variables or content for {{1}} and {{2}}, which you can edit when you are creating a campaign.
Template Translation: If your template has different languages, you can press Template Translation to submit your template in different languages. It will create a new template message interface where you can choose the other template's message and language.
You can also use Preview on the right to have a quick look at how your template message will show up on WhatsApp.

Step 2. Template status

After submitting a template, you can come back to check the template's status to see if you are able to use it.
Different Approval Statuses
Waiting for WhatsApp approval: The template is not yet overviewed by WhatsApp. You can come back a day later to check if the status changed.
Translation Rejected: Your template has been rejected by WhatsApp and cannot be used as a template message
Translation Approved: Your template was approved and you can immediately copy and paste the message as a template message
Handy Tip: When applying for Official WhatsApp messages, please note that you have to avoid the following wordings: - Any promotional content and wordings - Messages that WhatsApp deem are spammable like "Hello"
We will be adding more articles in the future that can better help you apply for successful templates!

Saving template to Quick Reply

After you have successfully registered for a template, you can select the templates and click "Save in Quick Reply" in the top right corner.
Once saved, the quick reply name will start with "template".
Simply type /template to show all available templates so all users can select relevant WhatsApp templates when sending template messages to contacts.
You can also rename such templates. For more information, please refer to:

Search and Filter

You can search templates easily by typing in the template name in the search bar.

Filter

You can filter the templates according to "Button type" and "Language".

Bookmark templates

You can bookmark a maximum of 10 WhatsApp templates so that you can select instantly in your inbox.
Templates with a blue start icon are bookmarked.
Select a bookmarked WhatsApp template and send it immediately.
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On this page
Step 1. Creating a template
Step 2. Template status
Saving template to Quick Reply
Search and Filter
Search
Filter
Bookmark templates