WhatsApp (Official) - SleekFlow

Apply and connect to Official WhatsApp API directly.

SleekFlow is Meta's badged Business partner.

As a WhatsApp Business Solution Provider (BSP), you can apply or integrate with your WhatsApp API number to use all the features of WhatsApp Business API directly.

Connect WhatsApp Business API account to SleekFlow

1. Apply directly on SleekFlow

Book a consultation with our team for choosing the best WhatsApp Business connection if you are using the Free Plan.

Messaging Fee

Official WhatsApp Business API has a messaging window of 24 hours which allows users to reply to customers with any content using session messages. After 24 hours, users need to send a Template to reopen the messaging window to respond to the customers.

There are two types of messages for Official WhatsApp: Business-initiated messages and Service conversations (user-initiated messages), with a Pay-as-you-go charge as followed.

Conversation charges will be based on the message category

Cost per conversation in USD, effective August 1, 2024

Market	Marketing	Utility	Authentication	Service
Argentina	0.0711	0.0391	0.0422	0.0363
Brazil	0.0719	0.0092	0.0362	0.0345
Chile	0.1022	0.0230	0.0606	0.0522
Colombia	0.0144	0.0002	0.0089	0.0069
Egypt	0.1234	0.0060	0.0711	0.0741
France	0.1647	0.0345	0.0795	0.0988
Germany	0.1570	0.0633	0.0883	0.0942
India	0.0123	0.0016	0.0016	0.0046
Indonesia	0.0473	0.0230	0.0345	0.0219
Israel	0.0406	0.0061	0.0194	0.0207
Italy	0.0795	0.0345	0.0435	0.0444
Malaysia	0.0989	0.0161	0.0207	0.0253
Mexico	0.0501	0.0115	0.0275	0.0121
Netherlands	0.1837	0.0575	0.0828	0.1025
Nigeria	0.0593	0.0077	0.0330	0.0357
Pakistan	0.0544	0.0062	0.0262	0.0163
Peru	0.0808	0.0230	0.0434	0.0206
Russia	0.0922	0.0460	0.0493	0.0458
Saudi Arabia	0.0523	0.0132	0.0260	0.0224
South Africa	0.0436	0.0087	0.0207	0.0193
Spain	0.0707	0.0230	0.0393	0.0424
Turkey	0.0125	0.0061	0.0095	0.0035
United Arab Emirates	0.0442	0.0181	0.0205	0.0219
United Kingdom	0.0608	0.0253	0.0412	0.0446
North America	0.0288	0.0046	0.0155	0.0101
Rest of Africa	0.0259	0.0070	0.0166	0.0417
Rest of Asia Pacific	0.0842	0.0181	0.0489	0.0258
Rest of Central & Eastern Europe	0.0989	0.0406	0.0641	0.0288
Rest of Latin America	0.0851	0.0130	0.0512	0.0486
Rest of Middle East	0.0392	0.0181	0.0205	0.0251
Rest of Western Europe	0.0681	0.0345	0.0435	0.0457
Other	0.0695	0.0089	0.0350	0.0167

Regional Rate Mapping

Rest of Asia Pacific

• Afghanistan

• Australia

• Bangladesh

• Cambodia

• China

• Hong Kong

• Japan

• Laos

• Mongolia

• Nepal

• New Zealand

• Papua New Guinea

• Philippines

• Singapore

• Sri Lanka

• Taiwan

• Tajikistan

• Thailand

• Turkmenistan

• Uzbekistan

• Vietnam

North America

• Canada

• United States

Rest of Africa

• Algeria

• Angola

• Benin

• Botswana

• Burkina Faso

• Burundi

• Cameroon

• Chad

• Republic of the Congo (Brazzaville)

• Eritrea

• Ethiopia

• Gabon

• Gambia

• Ghana

• Guinea-Bissau

• Ivory Coast

• Kenya

• Lesotho

• Liberia

• Libya

• Madagascar

• Malawi

• Mali

• Mauritania

• Morocco

• Mozambique

• Namibia

• Niger

• Rwanda

• Senegal

• Sierra Leone

• Somalia

• South Sudan

• Sudan

• Swaziland

• Tanzania

• Togo

• Tunisia

• Uganda

• Zambia

Rest of Central & Eastern Europe

• Albania

• Armenia

• Azerbaijan

• Belarus

• Bulgaria

• Croatia

• Czech Republic

• Georgia

• Greece

• Hungary

• Latvia

• Lithuania

• Moldova

• North Macedonia

• Poland

• Romania

• Serbia

• Slovakia

• Slovenia

• Ukraine

Rest of Western Europe

• Austria

• Belgium

• Denmark

• Finland

• Ireland

• Norway

• Portugal

• Sweden

• Switzerland

Rest of Latin America

• Bolivia

• Costa Rica

• Dominican Republic

• Ecuador

• El Salvador

• Guatemala

• Haiti

• Honduras

• Jamaica

• Nicaragua

• Panama

• Paraguay

• Puerto Rico

• Uruguay

• Venezuela

Rest of Middle East

• Bahrain

• Iraq

• Jordan

• Kuwait

• Lebanon

• Oman

• Qatar

• Yemen

Other

• All other countries

For other regional rate mapping information, please refer to the below CSV file:

• Country Calling Codes and Regional Rate Mapping CSV

Actual charges may vary across different regions due to exchange rates and payment gateway fees.

Users can plan their budgets, track their spending, and manage their account billing in the SleekFlow platform.

Message Window

Business Initiated Messages (Template Messages): If you and the customer had no conversation in the last 24 hours, you are required to send a pre-approved WhatsApp template message to reopen the messaging window. When you receive a reply from your customer, you can keep sending free-form session messages to the customers within the next 24 hours.

Learn more about creating templates on the SleekFlow platform:

Template Manager (Cloud API)

User-Initiated Messages

It begins when messages are sent to reply to customers' incoming messages. This means that the customer is the one who sent your business an incoming message first. For this type of conversation, you can send free-form messages instead of just template messages.

Free-form messages: The timer is set whenever a contact sends an incoming message to your WhatsApp number. You will have 24 hours to send any messages to that user.

Interactive Messages

Besides just sending text, you may send interactive templates messages to customers for better engagement. There are two types of interactive messages you can create in the template:

Quick Reply: Customers click on a predefined button and reply with a simple text message.

For example, you can create quick reply buttons for customers to choose the service when contacting you.

Call to Action: Allows customers to call a phone number and visit a website directly by clicking the button.

For example, you create a call to action button for customers. They click "GO", then it will direct them to the new website instantly.

You can choose one of them when creating a new template. Check this guide for more details:

Template Manager (Cloud API)

List Messages

SleekFlow WhatsApp allows incoming messages to trigger interactive messages namely List Messages and Quick Reply. Giving you the option to increase the interactions between you and your customers! List Messages are now available under the automation scenario - “Incoming Messages”. Check this guide for more information.

Interactive Messages