LogoLogo
HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
Powered by GitBook
On this page
  • Connect WhatsApp Business API account to SleekFlow
  • 1. Apply directly on SleekFlow
  • Messaging Fee
  • Conversation charges will be based on the message category
  • Message Window
  • Interactive Messages

Was this helpful?

  1. 💬Messaging Channels

WhatsApp (Official) - SleekFlow

Apply and connect to Official WhatsApp API directly.

PreviousFrequent Asked QuestionsNextApplication process

Last updated 9 months ago

Was this helpful?

SleekFlow is .

As a WhatsApp Business Solution Provider (BSP), you can apply or integrate with your WhatsApp API number to use all the features of WhatsApp Business API directly.

Connect WhatsApp Business API account to SleekFlow

1. Apply directly on SleekFlow

Book a consultation with our team for choosing the best WhatsApp Business connection if you are using the Free Plan.

Messaging Fee

Official WhatsApp Business API has a messaging window of 24 hours which allows users to reply to customers with any content using session messages. After 24 hours, users need to send a Template to reopen the messaging window to respond to the customers.

There are two types of messages for Official WhatsApp: Business-initiated messages and Service conversations (user-initiated messages), with a Pay-as-you-go charge as followed.

Conversation charges will be based on the message category

Cost per conversation in USD, effective August 1, 2024

Market
Marketing
Utility
Authentication
Service

Argentina

0.0711

0.0391

0.0422

0.0363

Brazil

0.0719

0.0092

0.0362

0.0345

Chile

0.1022

0.0230

0.0606

0.0522

Colombia

0.0144

0.0002

0.0089

0.0069

Egypt

0.1234

0.0060

0.0711

0.0741

France

0.1647

0.0345

0.0795

0.0988

Germany

0.1570

0.0633

0.0883

0.0942

India

0.0123

0.0016

0.0016

0.0046

Indonesia

0.0473

0.0230

0.0345

0.0219

Israel

0.0406

0.0061

0.0194

0.0207

Italy

0.0795

0.0345

0.0435

0.0444

Malaysia

0.0989

0.0161

0.0207

0.0253

Mexico

0.0501

0.0115

0.0275

0.0121

Netherlands

0.1837

0.0575

0.0828

0.1025

Nigeria

0.0593

0.0077

0.0330

0.0357

Pakistan

0.0544

0.0062

0.0262

0.0163

Peru

0.0808

0.0230

0.0434

0.0206

Russia

0.0922

0.0460

0.0493

0.0458

Saudi Arabia

0.0523

0.0132

0.0260

0.0224

South Africa

0.0436

0.0087

0.0207

0.0193

Spain

0.0707

0.0230

0.0393

0.0424

Turkey

0.0125

0.0061

0.0095

0.0035

United Arab Emirates

0.0442

0.0181

0.0205

0.0219

United Kingdom

0.0608

0.0253

0.0412

0.0446

North America

0.0288

0.0046

0.0155

0.0101

Rest of Africa

0.0259

0.0070

0.0166

0.0417

Rest of Asia Pacific

0.0842

0.0181

0.0489

0.0258

Rest of Central & Eastern Europe

0.0989

0.0406

0.0641

0.0288

Rest of Latin America

0.0851

0.0130

0.0512

0.0486

Rest of Middle East

0.0392

0.0181

0.0205

0.0251

Rest of Western Europe

0.0681

0.0345

0.0435

0.0457

Other

0.0695

0.0089

0.0350

0.0167

Regional Rate Mapping

Rest of Asia Pacific
  • Afghanistan

  • Australia

  • Bangladesh

  • Cambodia

  • China

  • Hong Kong

  • Japan

  • Laos

  • Mongolia

  • Nepal

  • New Zealand

  • Papua New Guinea

  • Philippines

  • Singapore

  • Sri Lanka

  • Taiwan

  • Tajikistan

  • Thailand

  • Turkmenistan

  • Uzbekistan

  • Vietnam

North America
  • Canada

  • United States

Rest of Africa
  • Algeria

  • Angola

  • Benin

  • Botswana

  • Burkina Faso

  • Burundi

  • Cameroon

  • Chad

  • Republic of the Congo (Brazzaville)

  • Eritrea

  • Ethiopia

  • Gabon

  • Gambia

  • Ghana

  • Guinea-Bissau

  • Ivory Coast

  • Kenya

  • Lesotho

  • Liberia

  • Libya

  • Madagascar

  • Malawi

  • Mali

  • Mauritania

  • Morocco

  • Mozambique

  • Namibia

  • Niger

  • Rwanda

  • Senegal

  • Sierra Leone

  • Somalia

  • South Sudan

  • Sudan

  • Swaziland

  • Tanzania

  • Togo

  • Tunisia

  • Uganda

  • Zambia

Rest of Central & Eastern Europe
  • Albania

  • Armenia

  • Azerbaijan

  • Belarus

  • Bulgaria

  • Croatia

  • Czech Republic

  • Georgia

  • Greece

  • Hungary

  • Latvia

  • Lithuania

  • Moldova

  • North Macedonia

  • Poland

  • Romania

  • Serbia

  • Slovakia

  • Slovenia

  • Ukraine

Rest of Western Europe
  • Austria

  • Belgium

  • Denmark

  • Finland

  • Ireland

  • Norway

  • Portugal

  • Sweden

  • Switzerland

Rest of Latin America
  • Bolivia

  • Costa Rica

  • Dominican Republic

  • Ecuador

  • El Salvador

  • Guatemala

  • Haiti

  • Honduras

  • Jamaica

  • Nicaragua

  • Panama

  • Paraguay

  • Puerto Rico

  • Uruguay

  • Venezuela

Rest of Middle East
  • Bahrain

  • Iraq

  • Jordan

  • Kuwait

  • Lebanon

  • Oman

  • Qatar

  • Yemen

Other
  • All other countries

For other regional rate mapping information, please refer to the below CSV file:

Actual charges may vary across different regions due to exchange rates and payment gateway fees.

Users can plan their budgets, track their spending, and manage their account billing in the SleekFlow platform.

Message Window

Business Initiated Messages (Template Messages): If you and the customer had no conversation in the last 24 hours, you are required to send a pre-approved WhatsApp template message to reopen the messaging window. When you receive a reply from your customer, you can keep sending free-form session messages to the customers within the next 24 hours.

Learn more about creating templates on the SleekFlow platform:

User-Initiated Messages

It begins when messages are sent to reply to customers' incoming messages. This means that the customer is the one who sent your business an incoming message first. For this type of conversation, you can send free-form messages instead of just template messages.

Free-form messages: The timer is set whenever a contact sends an incoming message to your WhatsApp number. You will have 24 hours to send any messages to that user.

Interactive Messages

Besides just sending text, you may send interactive templates messages to customers for better engagement. There are two types of interactive messages you can create in the template:

Quick Reply: Customers click on a predefined button and reply with a simple text message.

For example, you can create quick reply buttons for customers to choose the service when contacting you.

Call to Action: Allows customers to call a phone number and visit a website directly by clicking the button.

For example, you create a call to action button for customers. They click "GO", then it will direct them to the new website instantly.

You can choose one of them when creating a new template. Check this guide for more details:

List Messages

SleekFlow WhatsApp allows incoming messages to trigger interactive messages namely List Messages and Quick Reply. Giving you the option to increase the interactions between you and your customers! List Messages are now available under the automation scenario - “Incoming Messages”. Check this guide for more information.

Country Calling Codes and Regional Rate Mapping CSV
Template Manager (Cloud API)
Template Manager (Cloud API)
Interactive Messages
Meta's badged Business partner