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FAQs - WhatsApp (Official) - 360dialog
More to know about Official WhatsApp Business API
It is usually because of the below issues:
Messaging window: You may not have opened the messaging window as you and the customer had no conversation in the last 24 hours. You need to send a template message to reopen the messaging window to respond to the customers. You can check more details about messaging window here.
Yes! WhatsApp has imposed rate-limiting when ramping up your Official WhatsApp messaging application for these approved and enabled customers. (1000 unique recipients/ day when you start)
Please refer to the guide below to learn more.
Connection is important - now more than ever!
The Official WhatsApp API empowers businesses to connect with customers at scale with broadcast messages, automation and the like. With the Official WhatsApp API, you can start conversations with multiple customers with personalised messages!
Having said that, the Official WhatsApp API does not support WhatsApp calls and group chats at the moment. Furthermore, contacts would not be able to invite the Official WhatsApp number to the group chat as well.
The Official WhatsApp API does not support sending and receiving location and contact details (VCF file) at the moment. However, users are able to send and receive contact details real soon, stay tuned for the upcoming feature!
By default, you can only create 2 phone numbers in each WABA account. This is a fraud prevention feature. If you want to add more than 2 numbers, please contact our Customer Support for further assistance.
Unfortunately, no! Kindly be informed that the process of upgrading a number to an Official WhatsApp Business API is non-reversible! After the upgrade, there is no way back to WhatsApp (Personal Use) or WhatsApp Business App. For more information, visit here.
You shall delete your phone number 30 days in advance as deletion is not instant.
Phone number deletions require that the business has not sent paid messages within 30 days for the phone number.
When you tick "Delete my number on the Facebook Business Manager", the termination date will be calculated and the WhatsApp Business API Client will be queued for deletion.
To cancel the subscription and terminate the Billing cycle with 360dialog, please take the following steps:
- 2.Click on WhatsApp Accounts on the navigation bar
- 3.Choose the phone number which subscription you would like to cancel from the displayed list
- 4.Click on the Show Details button
- 5.Scroll down to the Danger Zone section
- 6.Click on the Cancel subscription button
- 7.Check if you have the correct phone number and if you are sure you want to cancel the subscription for that phone number. If so, you type the word CANCEL on the corresponding field:
8. Tick “Delete my number on the Facebook Business Manager” if you also want to delete this phone number from the WhatsApp Business Platform.
9. The cancellation process is complete by pressing the button "Cancel subscription" at the bottom of this screen.
After deletion, you will no longer be able to send or receive messages. And the messages that might be sent to this phone number will be lost with no recovery.
Whenever a client cancels their 360dialog subscription, the cancelation date is set for the last day of the current month.
You submitted a cancellation request on 3 August, which would be considered the current month. The last day of the subscription is on 31 August.
Thus, the August invoice will be billed. From 1 Sep onwards, the number will be removed, and the client will not be able to use the service anymore.