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HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
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On this page
  • Template management
  • Create a template
  • Standard (text only) Template
  • Media Template
  • Template status
  • Using a template

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  1. 💬Messaging Channels
  2. WhatsApp (Official) - 360dialog

Manage Templates

Template management in the 360 Client Hub.

PreviousMessaging LimitsNextBackup WhatsApp chats files

Last updated 2 years ago

Was this helpful?

For Official WhatsApp numbers, if you want to contact customers who did not interact with you for over 24 hours, you must use approved templates to send a message.

You can access your for managing the templates.

Template management

Navigate to > > 360 Dialog Hub.

You will be directed to 360 Dialog Hub, click on the Manage Templates button.

You can get an overview of all templates under your Official WhatsApp number.

Create a template

You will need to include the following information:

Template Name: Can contain lowercase alphanumeric characters only and underscores ( _ )

Template Category: Marketing / Transactional / One-time Password

Recommend to use Marketing or Transactional

Template Category
Description

Marketing

Send promotional offers, product announcements, and more to increase awareness and engagement.

Transactional

Send account updates, order updates, alerts, and more to share important information.

One-time Password

Send codes that allow your customers to securely access their accounts.

Template Language: The template written language

Template Type: Standard (text only) or Media Template

Standard (text only) Template

Standard templates only have a BODY section.

To add a variable to indicate where you plan to use dynamic content, insert {{#}} at the given position, where # represents the variable index, which needs to start at {{1}}.

For example, to send “Hello Angel! We have launched the latest event Super Night. Since you are our VIP client, would you like to register?”.

The template would be: "Hello {{1}}! We have launched the latest event {{2}}. Since you are our VIP client, would you like to register?"

Once the template is approved, you can insert any content for {{1}} and {{2}}.

Media Template

Media Templates have more building blocks and features.It consists of the following building blocks:

Optional to include.It is the title or header of your template.

Supports:

  • Text

  • Image

  • Document

  • Video

Compulsory to include. Content of your template. Only text is supported.

Optional to include.Supports text only.

To provide less relevant information in your template message.

Optional to include.Adds interactivity to your templates.There are two button types.

Quick Reply Button

  • Getting quick answers from your recipient

  • Maximum 3 Quick Reply Buttons per template

Call to Action Button

  • Include a Website link or call to a phone number

  • Maximum ONE URL and phone number per template

Template status

Template messages must be submitted to WhatsApp for review and approval before being available to use.

The status of this review can be reflected by the color of the template's language.

The grey button refers to template was created. It will change to a light grey button when submitted.

The yellow button refers to in Pending status. WhatsApp is reviewing the template request. You can come back later to check if the status has changed.

The green button refers to in Approved status.

The template has been approved by Facebook and may send template messages.

The red button refers to in Rejected status.

Using a template

If you and the customer had no conversation in the last 24 hours, you are required to send an approved WhatsApp template message.

When clicking on the "Select Template" button, you can select from "All Templates" and send it immediately.

Delete a template

Duplicate Template. Create and submit a similar template.

Add different language to a template.

To create a template message, click on the button on the top right.

Click on the button when your template is ready for WhatsApp review.

Please review the for help with template message approval.

Template Messaging guidelines
360 Dialog Hub
Settings
Template Manager