Twilio is a cloud communications platform that allows you to send and receive SMS text messages through web-service APIs. With SleekFlow, you can start integrating your SMS workflow together with all other communication channels in seconds.
In order to connect WhatsApp Business via Twilio to SleekFlow, you will need the following:
A Twilio account (you can start for free)
Please verify your account with Email and Phone Number for security purpose.
Activate your sandbox account by clicking ."Agree"
After you have created an account with Twilio you gain access to their console/ dashboard. All new accounts are created with $15 of free credit that you can use to buy phone numbers and test the platform.
Navigate to Get Started - Programmable SMS and click "Get a number".
Twilio will recommend a number for you based in your location.
If you don't have a preference, you can click on the red "Choose this Number" button. However, if you would like to purchase a number from a different country or you just would like a different number from the one recommended, you can click on "Search for a different number".
You can manage all your channels on SleekFlow Platform - Channel.
Click "Add" button by navigating to the dots button next to "Twilio SMS".
Now you should be asked for the Channel Name, Phone Number, Account SID and Auth Token.
Please enter "Channel Name" for this specific Twilio SMS Integration. This is necessary for your team to recognise this SMS Channel. For example, you could name it "APAC Marketing" or "NY Support Team".
Now head back to the Twilio console dashboard. Copy the "Account SID" to paste in the form above.
Click "view" to reveal the "Auth Token" and paste it in the form above.
One you have entered Account SID and Auth Token to the form, please also enter the phone number that you just apply, together with the country code.
You'll also have to set the Twilio Webhook configuration for the selected Phone Number.
Go to Manage Numbers. Click the number that you want to use for SMS.
Under "Configure", go all the way down to Messaging.
Change the webhook under "A Message comes in" to the Webhook to the link below.
By default, SleekFlow will add the correct webhook to your phone number configuration when it is connected for the first time; however if you have previously installed other tools to that number, this might cause the wrong webhook to be stored on that field, preventing messages from being passed to Sleekflow.
Please note that you'll have to upgrade to a paid account in order to send messages to all other recipients. To test the function first, you can add your own number to verified caller ID. After that, please upgrade (from the top right corner) and top up with some credits to start sending.
Twilio charges SMS on a pay-as-you-go basis. Each country has a different pricing for an inbound and outbound message. For more information, please check: https://www.twilio.com/sms/pricing/us.
The bill has to be separate from your SleekFlow account. If you wish to enjoy a better rate, please talk to us as we could offer betting bulk pricing option as a certified Twilio Partner.