🏃Getting Started
🕺Using the Platform
💬Messaging Channels
🗣Live Chat Widget
🔗App Integrations
3. Auto-Reply During Off Business Hours
Write a customized auto-reply for customers who talk to you during off business hours and assign them to staff
Scenario - Incoming Messages
Scenario 1 - Incoming Messages
You can set an auto-reply and assign it to a specific staff for incoming messages from customers during off business hours.
Conditions:
"Last Contact from Customer" is between "20:00 - 09:00"
"Last Contact from Customer" is on "Monday + Tuesday + Wednesday + Thursday + Friday"
"Last Contact from You" is not within 1 hour
means that this auto reply will only be sent if your last reply is not in the past hour.
Any customer who messages you during a weekday from 18:00 to 09:00 will receive an auto-reply.
Add the condition "Contact Owner" is "Unknown" if you want this auto-reply only to be sent to new customers who contact you during off business hours.
Actions:
"Send Message"
Customise your message content to send to your leads. You can add more than 1 message and insert customised parameters such as the first name they filled.
Add wait time, eg. 5 minutes, to send another message/image for the conversation to be more natural.
"Assign User"
Assign the conversation to the staff member who is responsible for customer service after office hours.
Last modified 22d ago
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