Write a customized auto-reply for customers who talk to you during off business hours and assign them to staff
Scenario - Incoming Messages
Create rule under Automation and select Incoming Messages as the Scenario for this rule.
You can set an auto-reply and assign it to a specific staff for incomingmessages from customers during offbusinesshours.
Conditions:
"Last Contact from Customer" is between "20:00 - 09:00"
"Last Contact from Customer" is on "Monday + Tuesday + Wednesday + Thursday + Friday"
"Last Contact from You" is not within 1 hour
means that this auto reply will only be sent if your last reply is not in the past hour.
Any customer who messages you during a weekday from 18:00 to 09:00 will receive an auto-reply.
Add the condition "Contact Owner" is "Unknown" if you want this auto-reply only to be sent to new customers who contact you during off business hours.
Actions:
"Send Message"
Customise your message content to send to your leads. You can add more than 1 message and insert customised parameters such as the first name they filled.
Add wait time, eg. 5 minutes, to send another message/image for the conversation to be more natural.
"Assign User"
Assign the conversation to the staff member who is responsible for customer service after office hours.
Apply a Template
SleekFlow has prepared some ready templates for users, feel free to apply them!
Create Rule under Automation then select Apply a Template
Select Out of business hours under Incoming Messages then edit the conditions and actions according to your preferences.