Every user will receive a mobile app notification when it is placed in the Unassigned pool. Whoever is the most recent contact that conversed with the client in Unassigned before they reply, the contact will be assigned to that person.
New contacts will be assigned to users through round robin.
New contacts will be assigned to the specific person.
You can pick a specific team then select Unassigned/ By Queue/ Specific Person. The functions of the Unassigned / By Queue in Specific Teams will function the same as above but is restricted to members within the team.