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HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
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On this page
  • Settings
  • General
  • Catalog
  • Message
  • Orders
  • Refunds

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  1. 🕺Using the Platform
  2. Commerce

Payment Links

Customise payment link settings, view orders, and refund statistics all in one place.

PreviousCommerceNextCustom Catalog

Last updated 2 years ago

Was this helpful?

This feature is available to users with Stripe integration.

Settings

Go to Settings > to view and adjust your settings accordingly.

General

Stripe Account Overview & Customize Design

  • View your weekly gross volume and customize the company logo for better recognition (on the payment page).

Require Customer's Shipping Info

  • Include various shipping methods that you would like to offer to your customers. For example, in-store pickup and standard delivery. Set the delivery time, shipping rate, and condition that apply to orders with a specific price range.

Links Expiration, discount feature & Contact details

  • Set a default expiry date for link expiration, turn on enable discount feature button for you to be able to customize discount for customers, and set contact details (optional) for your customer to be able to reach out to you.

Please note Enable Discount Feature is only available for Shopify Accounts.

Catalog

Product Catalog

  • With product catalog(s), you can share product details and relevant checkout links with your customers in your inbox.

Message

Customize your Payment Message and General Product Message here. Examples: Payment Message - Check out with this payment link below: {payment_url} General Product Message - Click on the link to view more product details

Orders

A detailed tab to glance through To be paid, Expired, Paid, and All orders. You may select the relevant user or All to look at the orders, as well as pick a time range to view them.

Request Payment Report

You can generate a payment report for the accounting team to reconcile the payments from SleekFlow with your books.

  1. Click on Request payment report button to export all paid orders details.

  1. User can select the date range*, and the recipient** of the report.

Only Payments with real money flow includes in the report.

E.g. Paid orders , refund, and fees (payments that failed authorization will have fee incurred).

Pending, expired payments will be excluded.

Date Range

* The report can only be generated up to 4 days before today.

E.g. Today’s date is 4 May 2023, user can only generate the report from the past till 30 April 2023. As it takes Stripe to calculate the fees for each payment.

Email Address (recipient)

** The user’s SleekFlow account email will be prepopulated, you can edit the email address.

However, only one recipient is accepted for each report request.

  1. Once the request is received, system will take up to 15-20 minutes to generate your report. The time depends on the amount of data included in the report.

The report will be sent to the designated email in CSV format.

The main fields include the following:

  • Shopify ID: If the user has Shopify integration, and the payment is created via the Shopify catalog, the Shopify order ID will be included in the report.

  • Payment link created by: The user who sent the payment link to the contact, this may not be the same as the contact owner. This field allows the user to credit the sales to the correct staff.

  • Balance transaction reporting category: This field reports the type of transaction. E.g. SleekFlow fee, Order amount, and Refund

Other notable fields include the customer name and email, shipping address, payment method, etc.

Refunds

View detailed refund records in this tab which further breakdown into Fully Refunded, Partially Refunded, Pending, Failed, and All.

Fields included in the payment report

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Payment Links