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Easiest way to create a WhatsApp Business API account and connect to SleekFlow
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Easiest way to create a WhatsApp Business API account and connect to SleekFlow
Last updated
Was this helpful?
360dialog is a verified WhatsApp Business Solutions Provider. Once it is approved and provisioned your Official WhatsApp Business API account, you may connect it to SleekFlow and manage WhatsApp messages in the inbox, just like other channels.
To connect the Official WhatsApp Business API through 360dialog to SleekFlow, you are required to have a valid phone number and complete the signup process. The whole process could take up to 3days - 2 weeks.
To start with the signup process, you MUST need the following:
Turn on 2 Factor Authentication (2FA) at your personal FB account
A valid phone number
Admin Access to your company's Facebook Business Manager account
Go to Channels > WhatsApp > Add > Connect
A. Information
Name
Password
Please note you cannot sign up with free email addresses (such as gmail, outlook.com etc). It needs to be a valid owned email address or company email address.
B. Payment
You are required to fill in credit card information for the USD12.5/Month payment to 360dialog.
Conversation costs are charged as of Facebook/WhatsApp EUR pricing as stated under the Facebook Pricing Rules and may be subject to prepayment.
Make sure you fulfil the following requirements then Continue with Facebook.
You will need to log in to your Facebook account.
1.Facebook Business Account
Choose your existing Facebook Business Account or create a new Facebook Business Account.
2.WhatsApp Business Account
Create a new WhatsApp Business Account.
Name your WhatsApp Business Account and select timezone.
Choose your WhatsApp display Name.
We recommend the display name match your legal business name, and have a clear relation with the business. Please refer to this guideline for more details.
Choose the business category and description (optional).
We strongly suggest users use a NEW phone number that can receive SMS or call for the registration.
You can purchase a number via Skype.
You can use a phone number already registered on mobile devices, or WhatsApp Business App.
Please BACKUP existing WhatsApp chats before deleting the associated WhatsApp account.
You will need to follow the below article to delete the associated WhatsApp account with that phone number.
Verify phone number
Fill in the phone number you want to register for this WhatsApp account. Choose either "Text Message" or "Voice Call" to receive the 6-digit verification code.
6-digit verification code will be sent to your phone number. Enter the code and click the "Verify" button.
Signup is completed, 360diaolog will immediately deploy the WhatsApp Business API Client, and you will be automatically logged into 360 Client Hub, where you can generate your API-KEY.
Fill in the API Key and Channel Name, and press the "Submit" button.
Your Official WhatsApp channel will be connected.
Once you completed the signup, you will be charged one-off USD15 prepaid credits per number.
Log into your 360 Client Hub account
In the menu bar on the left, click on Insights and Billing
Below your current account balance, click on Add funds
Select the number of conversations that you would like to have access to
Accounts with no funds will not be able to reply to messages after the first 1000 free conversations.
Recommend to enable the Auto-renewal and set up the threshold that triggers the payment and the amount in a way that 0 balance will not happen.
5. Click on Submit and pay now
Your account is automatically placed into different tiers when you complete the signup flow until all reviews are completed.
You must complete the Facebook Business Verification and get WhatsApp approved to have Standard Access Tier. Please follow the guide to complete the verification:
