2. Learn About your Customers’ Interest

Next, understand your customers' interests to better serve them.

1. Select the Scenario: Incoming Messages

2. Define the Conditions:

List is SF Bot EN 1 – Everyone who responds to the first message will be added to the list SF Bot EN 1

We use the condition List is SF Bot EN 1, because the contacts on this list have responded to the previous question.

Keywords contain 1, 2, 3, 4, 5, 6, 7, 8 – The 8 options your clients choose

We use the condition Keywords contain 1-8, because it ensures the next message will only be sent to those who are still on Path 1.

Contact Owner is Unknown

3. Set the Actions:

Send Message – Ask what the customers’ interest is in

Add to List – SF Bot EN 2 (List 2)

Remove from List – SF Bot EN 1 (List 1)