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HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
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  • Creating a Template
  • Creating a Media Template
  • Template status

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  1. 💬Messaging Channels
  2. WhatsApp (Official) - SleekFlow

Template Manager (Cloud API)

Apply for templates on SleekFlow directly, get approved, and start sending immediately.

PreviousMessaging LimitsNextCall to Action button (Dynamic Url)

Last updated 1 year ago

Was this helpful?

Creating a Template

Click on the "Create Template" button to start creating your own template.

Template Name: The name of your template, only for your reference, will not be seen by the clients/customers.

The Template Name must only contain lowercase characters and underscores instead of spaces.

Category: Set your template within a category

Marketing: Any message that is not utility or authentication will be marketing. Examples: welcome messages, newsletters, offers, coupons, catalogs, and new store hours.

Utility: Updates about an order or account that a customer has already created. Examples: order confirmations, account updates, receipts, appointment reminders, and billing.

Authentication: Codes to help customers verify their purchases or account logins. Examples: one-time password, account recovery code.

Button Type (Optional): Set the button type for your template message

  • None: This template does not have a button (usually used for most templates)

  • Quick Reply: Define buttons that users can tap to respond. Text only, cannot include emoji.

  • Call to Action: The button will allow your customer to call a phone number or visit a website (e.g., payment link, tracking link, more information) at the touch of a button

You will only be able to create a maximum of 3 buttons for Quick Reply and 2 buttons for Call to Action.

The Quick Reply Button text must only contain text messages instead of emojis.

Customize your message by using a Call to Action button that links to a dynamic URL.

Language: The main language of your template

Message: The content that you want to send.

For variables, use double curly braces to indicate where you plan to use dynamic content.

For example, to send “Hello Angel, welcome to SleekFlow. I am Johnny, the Customer Success Specialist"

The template would be: Hello {{1}}, welcome to SleekFlow. I am {{2}}, the Customer Success Specialist.

Reminder: Line breaks between sentences/paragraphs must not exceed more than 1 line

When the template is approved, you can insert any variables or content for {{1}} and {{2}}, which you can edit when sending the template.

Reminder: The variables should be numbered in sequence.

After completing the template the preview of the template will be available on the right. Click on submit once done.

Creating a Media Template

Click on the Header > Select Image/Video/Document

For example, creating an image template

The Text header must only contain text messages instead of emojis.

A preview of the template will be available on your right panel.

The same procedure is for Video and Document attached template.

The Footer must only contain text messages with less than 60 characters instead of emojis.

Once you are done with the template content, Click on Submit for review

You need to add a sample file on the pop-out window by Drag and drop or click to select files

Once you upload the file, Click on Confirm to submit the template to WhatsApp for approval.

Template status

After submitting a template, you can come back to check the template's status to see if you are able to use it.

Waiting for WhatsApp approval: The template is not yet overviewed by WhatsApp. You can come back a day later to check if the status changed.

Rejected: Your template has been rejected by WhatsApp and cannot be used as a template message

Approved: Your template was approved and you can immediately copy and paste the message as a template message

Call to Action button (Dynamic Url)