Inbox

Manage different roles accessibility to receiving notifications, becoming collaborators and default channel viewings.

Notifications

For unassigned conversations, you can manage which role(s) will receive push notifications.

Each role (I.e. Staff, Admin, Team Admin) will have different rights within the platform. Please see agent roles in this section.

Page to manage different roles' inbox notifications

Collaborator

You can assign different roles to become a collaborator after replying to a message. Once assigned, the user with the relevant role will automatically become a collaborator in the conversation.

Page to assign different roles to become collaborator

For conversation that has been assigned to teammates, by default, all roles remained as collaborators.

Channels

You will be able to decide on the roles that can view and send messages from default channels only.

When these boxes are unchecked, not only all users can send messages in their default channels but view messages from all other channels too.

Sort Messages

You can change the default settings for sorting messages here.

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