Setting messages automatically to Open, Snooze or Closed
Under actions, you can change if messages sent by you will be displayed immediately, hidden until a certain period of time be hidden indefinitely until the client responds.
You can add this to messages that you want to open (e.g. Clients that need to be checked) and those messages will be placed in the open after this rule is set.
When a customer starts a free trial and the conversation begins
Assigned this conversation to a pool where these requests can be seen by your team
Opening this conversation because it is only a Lead Stage change on the backend
You can add this to messages that you want to snooze (e.g. Weekends) and the new messages will appear after the set time (Actions: Set Status: Snooze: Duration).
For snoozing conversations on Sunday
Messages received on Sunday will be snoozed for one day
You can add this to messages that you want to close (e.g. Opt Out scenarios) and the message will be hidden until the client replies.
You can single out users that are not interested based off of the keywords they type
You can send a message and remove them from a promotion list before you close
If you wish to move inactive conversations from Open to Close periodically, you can refer to the guide below