Setting messages automatically to Open, Snooze or Closed
Under actions, you can change if messages sent by you will be displayed immediately, hidden until a certain period of time be hidden indefinitely until the client responds.
Opening Messages
You can add this to messages that you want to open (e.g. Clients that need to be checked) and those messages will be placed in the open after this rule is set.



Snoozing messages
You can add this to messages that you want to snooze (e.g. Weekends) and the new messages will appear after the set time (Actions: Set Status: Snooze: Duration).


Closing Messages
You can add this to messages that you want to close (e.g. Opt Out scenarios) and the message will be hidden until the client replies.


Please note that closing the conversation with the example above does not block the user from contacting you.
Apply a Template
If you wish to move inactive conversations from Open to Close periodically, you can refer to the guide below
16. Auto Close ConversationsLast updated
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