Incoming Messages

Send auto-replies to new/old customers and assign them to specific staff or by queue.

When a customer sends you a message on any messaging channel, you can set rules to send auto-replies to them. There are many variations on how to use this scenario including keyword auto-reply, off business hours auto-reply, and much more.

Enable "Only New Contacts"

You will then find the automation rules under Incoming Messages for Newly Added Contact

In order to set up auto-replies for your company, click on the templates below:

1. Greetings and Assign New Contacts to Staff

Greet new customers who come through Live Chat, FB Ads, etc. and assign them to staff

2. Auto-Reply for Existing Customers

Welcome returning customers with a warm greeting and personalized message

3. Auto-Reply During Off Business Hours

Write a customized auto-reply for customers who talk to you during off business hours and assign them to staff

4. Auto-Reply Based on Keywords

Reply new customers based on specific keywords and assign to specific staff

5. Auto-Reply when Customers Reply a Campaign

Reply customers when they respond to a campaign message that has options of purchase

6. Reassign Returning Customers

Reassign to a specific person or by queue when a returning customer sends you a message

You can use Interactive Messages to increase the interactions between you and your customers.

Interactive Messages

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