Send auto-replies to new/old customers and assign them to specific staff or by queue.
When a customer sends you a message on any messaging channel, you can set rules to send auto-replies to them. There are many variations on how to use this scenario including keyword auto-reply, off business hours auto-reply, and much more.
Set "Contact Owner is unknown" or enable Only New Contacts if you only want to trigger automation for new contacts.
Enable "Only New Contacts"
You will then find the automation rules under Incoming Messages for Newly Added Contact
In order to set up auto-replies for your company, click on the templates below: