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Frequently asked questions regarding SleekFlow's Automation feature
Under actions, you can automatically assign conversations to specific staff or by queue. The manual way to assign conversations to different staff is by clicking the contact and editing the specific contact field.
Yes, there are no limits on how many actions you can do in one rule.
Yes, it is inclusive of the first and last date. It will be based on the timezone of your account.
Currently, it is not possible to send a message automatically after someone purchases/books something on your website. However, you can create a column called "Paid"/"Booked" under contacts and log information which will trigger an auto message under the scenario, Contact Data Field Updated.
An auto-reply is triggered only with an incoming message from the contact. An auto message is when you make the first move to send the message
To switch a rule to draft, click on the rule and on the top right, click "Switch to Draft". To switch a rule to live, simply click "Publish Rule".
Yes, they do matter. Sleekflow will run the rules from top to bottom order. Only one rule from each scenario can run.
Yes, you need to update the contact field manually for a message to be triggered. However, with API integrations, that process can be automated