14. Send Booking Reminders

Remind customers of their appointments a couple of days before their appointment

Scenario - Scheduled Actions

Create a rule under Automation and select Scheduled Actions as the Scenario for this rule.

Schedule a reminder message to be sent the 1 day before the customer has an appointment.

Conditions:

"Appointment Date" "is after Scheduled Date" "1 day"

E.g. is after Scheduled Date 1 day means that if the rule was created/renewed at 9pm, it will include all appointments that are till 9pm the next day.

Time of sending should also be set for when the message is sent: (e.g. Daily at 09:30).

Actions:

"Send Message" Customise your message content to send to your leads. You can add more than 1 message and insert customised parameters such as the first name they filled.

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