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2. Auto-Reply for Existing Customers
Welcome returning customers with a warm greeting and personalised message
You would like to welcome back customers who have not contacted you for the past X days and re-assign the conversation.
"Last Contact from You" is not within "7 days"
This condition means you have not contacted the customer for X number of days.
"Send Message" Customise your message content to send to your leads. You can add more than 1 message and insert customised parameters such as the first name they filled.
Add wait time, eg. 5 minutes, to send another message/image for the conversation to be more natural.
This rule is particularly useful when you have not contacted an existing customer in X number of days.