LogoLogo
HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
Powered by GitBook
On this page
  • Setting up Facebook
  • Connect to SleekFlow
  • Sync Facebook History
  • 7-Day Reply Window
  • Frequently Asked Questions
  • Can I request older conversations to load into SleekFlow?
  • What should I do if Facebook messages do not appear?
  • Can I use automation on Facebook Posts?

Was this helpful?

  1. 💬Messaging Channels

Facebook Messenger

Connect your Facebook page with SleekFlow, view, and reply to messages in your team inbox.

PreviousFAQs - WhatsApp (Official) - 360dialogNextOne-time Notification & Message Tags

Last updated 1 year ago

Was this helpful?

Setting up Facebook

To connect Facebook Messenger to SleekFlow, you will need the following:

Connect to SleekFlow

Click the "Install" button, and the system will take you to Facebook to grant permissions.

Continue with your Facebook Profile. If you have not signed in yet, please enter your Facebook log-in credentials to continue.

Select the Facebook page that you would like to connect to SleekFlow.

You can now connect to multiple Facebook Pages to SleekFlow. Add the page again after you have successfully integrated with this one.

Click "Done" after checking all the permissions are granted.

Click "OK" to finish the authorization process.

Congratulations! Your SleekFlow account is now connected to Facebook.

Sync Facebook History

Click "Action" > "Sync History" to sync your existing contacts and conversations from your Facebook page.

All future messages sent to your Facebook Page will appear on the SleekFlow Platform.

SleekFlow will first load your TEN latest conversations to the platform. Please wait patiently while the conversations start appearing in the inbox.

Sync History will retrieve the last 100 contacts and conversations from your Facebook.

7-Day Reply Window

"Human Agent" Message Tag

By Default, you have up to 7 days to reply to a customer's inquiry.

Time counts are determined from the "Last Contact (Time) from Customer". If the customer happens to send a new message, the 7-day reply window count will be reset.

"Account Update" Message Tag

After 7 days, all messages sent on Facebook Messenger will be tagged with the account update tag.

Facebook requires all users to strictly follow the rule: businesses are not allowed to send any promotional materials with these tags.

Frequently Asked Questions

Can I request older conversations to load into SleekFlow?

Yes.

You can click "Action" and "Sync History" to retrieve your 100 most recent conversations.

For other conversations, the older messages shall appear when the contact sent a new message to you.

What should I do if Facebook messages do not appear?

These happen when page permissions are dropped by Facebook if the Facebook Page admin changes their password or due to other unexpected reasons. Please disconnect the channel and repeat the setup steps above to grant permissions again.

Can I use automation on Facebook Posts?

Yes!

SleekFlow now supports auto reply and direct message on post comments. Refer to this guide below to do the settings!

A Account

A Page to link to the SleekFlow platform

When a visitor sends you a message on Facebook, it will show to your SleekFlow .

If you have not created a Facebook Page for your business, click for the detailed instructions from Facebook.

Navigate to Click the "Add" button next to "Facebook".

For more information, please visit our blog:

Facebook
Facebook
inbox
here
Channels.
https://sleekflow.io/blog/ultimate-guide-to-the-new-facebook-message-tags
Facebook Rules
Facebook Messenger
Sync History - Facebook