LogoLogo
HomePricingLog inSleekFlow 2.0
  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
Powered by GitBook
On this page
  • Frequently Asked Questions
  • 1. Why is my WhatsApp Message not sending?
  • 2. Do I have to pay separately on both the SleekFlow plan and the Official WhatsApp plan?
  • 3. What is the pricing for Official WhatsApp Business API?
  • 4. Is there any limits on how many messages each WhatsApp number can send?
  • 5. Is there any restrictions for sending and receiving attachment on Official WhatsApp?
  • 6. Is there any limitations on the Official WhatsApp Business API?

Was this helpful?

  1. 💬Messaging Channels
  2. WhatsApp (Official) - Twilio

FAQs - WhatsApp (Official) - Twilio

More to know about Official WhatsApp Business API

PreviousWhatsApp Rate LimitingNextWhatsApp (Official) - 360dialog

Last updated 1 year ago

Was this helpful?

Frequently Asked Questions

1. Why is my WhatsApp Message not sending?

It is usually because of the below issues:

Messaging window: You may not have opened the messaging window as you and the customer had no conversation in the last 24 hours. You need to send a template message to reopen the messaging window to respond to the customers. You can check more details about messaging window .

Message Format: The template message you sent may not be in the registered templates' right format. Please check again with your template on the or for WhatsApp to review. For more information about template messages, please check this .

For users who apply for Official WhatsApp via Twilio, you'll have to upgrade to a paid Twilio account to send messages to all other recipients. To test the function, you can add your number to. After that, please upgrade (from the top right corner) and top up with some credits to start sending.

2. Do I have to pay separately on both the SleekFlow plan and the Official WhatsApp plan?

Yes, the bill has to be separate from your SleekFlow account. For example, you subscribe to Pro Plan and connect to Official WhatsApp Business API. You need to pay for the SleekFlow and the Official WhatsApp Business API fee. To enjoy a better rate, please to offer a better bulk pricing option as a certified Twilio Partner.

3. What is the pricing for Official WhatsApp Business API?

Twilio charges WhatsApp Messages on a . Each country has different messaging pricing for templated and session messages. For more information, please check this link and search for your countries: .

4. Is there any limits on how many messages each WhatsApp number can send?

Yes! WhatsApp has imposed rate-limiting when ramping up your Official WhatsApp messaging application for these approved and enabled customers. (1000 unique recipients/ day when you start)

Please refer to the guide below to learn more.

5. Is there any restrictions for sending and receiving attachment on Official WhatsApp?

Yes. Official WhatsApp supports sending and receiving images, audio, and PDF files as attachments.

Below are the supported file formats:

Types

Formats

Images

JPG, JPEG, PNG

Audio

MP3, OGG, AMR

Documents

PDF

Video

MP4 (with H.264 video codec and AAC audio)

Contacts

vCard (.vcf)

You can send media messages for a maximum of 16 MB in size. A WhatsApp media message can only contain one media object. If you need to send a media file that exceeds the file size limit, you will need to reduce the size before sending it.

Please note that WhatsApp does not support including a text body in the same message as a video, audio file, document, contact (vCard), or location.

If you send the attachments and text in the same messages, the text message will be ignored and not delivered to the device. You will need to send the attachment and text messages separately.

6. Is there any limitations on the Official WhatsApp Business API?

Chat: Group messages are not supported by Official WhatsApp Business API. Contacts cannot invite the Official WhatsApp number to the group chat. WhatsApp Business API does not support WhatsApp calls as well.

Broadcast: The message content must be an approved template message without any attachment. Or else the messages will be failed to deliver.

here
platform
submit new templates
guide
the verified caller ID
Pro Plan price
pay-as-you-go
talk to our consultants
pay-as-you-go basis
https://www.twilio.com/whatsapp/pricing/us
WhatsApp Rate Limiting