Templates
Find your specific template to set up auto-replies and auto-messages in no time!
Under this scenario, auto-replies will only be sent with an incoming message from the customer
Greet customers based on different conditions such as channels, country code and time of contact
Welcome returning customers with a warm greeting and personalized message
Ask for contact details or business information to get back on the next day
Reply new customers based on specific keywords and assign to specific staff
Reply customers when they respond to a campaign message that has options of purchase
Reassign to a specific person or by queue when a returning customer sends you a message
Direct customers to the correct staff based off of their response to a set series of questions
An auto-message will only be sent if the contact is new and you have had no previous contact.
Take the first step and greet newly added customers
Send messages to customers who have filled out forms such as Facebook Lead Ads and Google Forms
Send multiple messages in a certain period of time
An auto-message will only be sent when a contact data field is updated
Update customers' status including reward points, change of plan, booking confirmation, etc. and send them a message to notify them
Update customer status from Customer to VIP, and add them to the VIP list while removing them from Customer list
An auto-message will be sent on the scheduled time
Send birthday greetings on the 1st day of each month for birthday promotions
Remind customers of their appointments a couple of days before their appointment
Change if messages sent by you will be displayed immediately, with a delay or not at all.
Deliver reminders to internal members within your company
Move inactive conversations from Open to Close periodically
​
Last modified 10mo ago