FAQs - Broadcast

Common questions about broadcast.

1. How long does it take for all my messages to send?

For channels such as Line, SMS, messages will instantly send when you start the broadcast.

WhatsApp messages are sent at a 5-second interval and have a daily limit of 6000 messages/number.

2. Does every channel support sending media?

For Official WhatsApp (SleekFlow and 360Dialog), Instagram, WeChat and Line support sending media.

Official WhatsApp (Twilio) and SMS does not support sending media.

3. How many broadcast messages can I send?

There is an initial sending limit of 1000 new contacts a day, which would be upgraded by WhatsApp to 10000 new contacts per day if the limit has exceeded 500 new unique contacts in the first week. For the rate limit, please refer to the guide below to learn more.

Messaging Limits

4. Is there any metrics for me to view the status of the message?

You can see the following metrics: Sent, Delivered, Read, and Replied.

Sent(attempted)

There will be a single tick at the bottom of the right-hand corner when the message is sent.

Delivered(delivered to the recipient)

There will be a double tick at the bottom of the right-hand corner when the message is delivered.

Read

The double tick turns blue once the message is read.