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  • Welcome to SleekFlow 1.0
  • 🏃Getting Started
    • Start Exploring
      • Basic of Inbox
      • Connect first channel
      • Add Channels
      • Invite Users
      • Set up automation
      • Create Saved Reply
      • Broadcast first message
    • Creating a SleekFlow Account
      • Resetting Password
        • Reset Password (mobile)
  • 🕺Using the Platform
    • Inbox
    • Automation
      • Trigger mechanism
      • Default Assignment Rule
      • Conditions
      • Actions
        • Webhook
        • Setting messages automatically to Open, Snooze or Closed
      • Scenarios
        • Incoming Messages
          • Interactive Messages
        • Newly Added Contacts
        • New or Updated Contacts
        • Schedule
        • Outgoing Messages
        • Facebook Rules
        • Instagram Rules
      • Templates
        • 1. Greetings and Assign New Contacts to Staff
        • 2. Auto-Reply for Existing Customers
        • 3. Auto-Reply During Off Business Hours
        • 4. Auto-Reply Based on Keywords
        • 5. Auto-Reply when Customers Reply a Campaign
        • 6. Reassign Returning Customers
        • 7. Segmenting customers from different enquiries
        • 8. Proactively Reach Out to Newly Added Contacts
        • 9. Proactively reach out to newly added contacts from Facebook Lead Ads
        • 10. Send Drip Campaign Messages when Customers Sign Up
        • 11. Notify Customers with New or Updated Status
        • 12. Update Contact Data & Add And Remove From List
        • 13. Schedule Periodic Promotional Messages
        • 14. Send Booking Reminders
        • 15. Send Internal Reminder
        • 16. Auto Close Conversations
        • 17. 於指定時間重新分配對話到其他使用者
        • 18. 新客戶與現有客戶設定不同的歡迎信息
      • Chatbot
        • 1. Send A Welcome Message
        • 2. Learn About your Customers’ Interest
        • 3. Get Your Customers' Company Size
        • 4. Thank Your Customer And Get in Touch
        • 5. Speak Directly To Staff
      • FAQs
    • Contacts
    • Broadcasts
      • Export CSV
      • FAQs - Broadcast
    • Analytics
    • Commerce
      • Payment Links
      • Custom Catalog
      • WhatsApp Catalog
        • Connect WhatsApp catalog
        • WhatsApp Catalog Settings
          • Scenario 1 - Same Currency
          • Scenario 2 - Mixed Currency
          • Scenario 3 - Without WhatsApp Catalog/ Payment integrated
        • WhatsApp Catalog Settings(Mobile)
          • Scenario 1 (Mobile) - Same Currency
          • Scenario 2 (Mobile) - Mixed Currency
        • Frequent Asked Questions
  • 💬Messaging Channels
    • WhatsApp (Official) - SleekFlow
      • Application process
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers
        • Delete WhatsApp account
        • FAQs - During WhatsApp application
        • Migrate from other BSPs
          • How to identify On-Premise and Cloud API BSPs
          • Turn off WhatsApp Number Two-step verification
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Messaging Limits
      • Template Manager (Cloud API)
        • Call to Action button (Dynamic Url)
      • Blue Tick
      • Backup WhatsApp chats files
      • Upload backup chat file to SleekFlow
      • Update WhatsApp Profile
      • FAQs - WhatsApp (Official) - SleekFlow
      • How to setup Click to WhatsApp ads (CTWA)
      • New WhatsApp Pricing (2023)
    • WhatsApp (Official) - Twilio
      • Applying via SleekFlow
      • Apply via Twilio & Connecting to SleekFlow
        • Add WhatsApp Templates on Twilio
        • Update to Twilio Content API
      • Find your Facebook Business ID
      • Check Business Verification Status
      • Facebook Business Verification
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
      • Submit Facebook App Review
      • WhatsApp Rate Limiting
      • FAQs - WhatsApp (Official) - Twilio
    • WhatsApp (Official) - 360dialog
      • Apply via 360dialog
        • Turn on 2FA on Facebook account
        • WhatsApp Business Account Tiers (360dialog)
        • Add an Additional Number
        • Purchase a Skype number
        • Delete WhatsApp account
        • FAQs - During WhatsApp (Official) application - 360 Dialog
      • Facebook Business Verification
        • Check Business Verification Status
        • If your Facebook Business Verification icon is greyed out
        • What to do if your Facebook Business Verification has failed
        • Submit Facebook App Review
      • Messaging Limits
      • Manage Templates
      • Backup WhatsApp chats files
      • Upload zip file to SleekFlow
      • Green Tick
      • FAQs - WhatsApp (Official) - 360dialog
    • Facebook Messenger
      • One-time Notification & Message Tags
      • Facebook Messenger Broadcast
    • Instagram
      • Convert to Business IG account
      • Connect Facebook page
      • Supported Message
      • Allow access to Messages
      • Frequently Asked Question
    • WeChat
    • Line
    • SMS
    • Viber
      • Viber Campaign
    • Telegram
      • Telegram Campaign
  • 🗣Live Chat Widget
    • Setting up Live Chat
    • Install on Shopline
    • Install on Wix
    • Install on Magento
    • Install on Squarespace
    • Install on Shopify
    • Install on Wordpress
    • Google Tag Manager
  • 🔗App Integrations
    • Zapier
    • Shopify
      • Enable Custom App
      • Create Custom App
      • FAQs - Shopify integration
    • Stripe
    • Facebook Lead Ads
    • Salesforce CRM
    • HubSpot CRM
    • API
    • Make
  • 📌Settings
    • General Info
    • SleekFlow Two-Factor Authentication
      • Enroll SleekFlow 2FA
    • Inbox Settings
      • Inbox
      • Labels
      • Saved Reply
    • User
    • Team
    • WhatsApp QR Code
    • Plans & Billings
    • Official WhatsApp Settings
      • Template Manager
      • Opt-In Button
      • Billing
  • 📩Messaging API for WhatsApp
    • Messaging API for WhatsApp
      • Manage API key
    • Set up webhook for receiving messages
    • Sending Message
    • Create Templates
      • Create Templates (Template API)
      • Create Templates (Facebook Business Manager)
    • Get Template Status
    • Media API
    • Conversation analytics
    • Billing and Payments
  • Contact Support
  • API Documentation
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On this page
  • 1. Why did my application get rejected?
  • 2. My display name is rejected. What can I do?
  • 3. Can I use an existing WhatsApp/WhatsApp Business app number to upgrade to WABA (WhatsApp Business API)?
  • 4. What are possible reasons for a number registration to fail?
  • 5. I have WABA account from another BSP. Can I migrate from them to your solution? What should I do?
  • 6. I have deleted my WhatsApp app/ WhatsApp Business. How do I access WABA using phone?
  • 7. Can I change WABA account to another number?

Was this helpful?

  1. 💬Messaging Channels
  2. WhatsApp (Official) - 360dialog
  3. Apply via 360dialog

FAQs - During WhatsApp (Official) application - 360 Dialog

FAQs during the application process

PreviousDelete WhatsApp accountNextFacebook Business Verification

Last updated 2 years ago

Was this helpful?

1. Why did my application get rejected?

One possible reason is that Meta may have identified your business has violated the . If this is not the case, you may file an appeal on the to request a review again. Meta will get back within 24 hours on the appeal outcome.

Another possible reason is Incomplete information in your section. Meta would verify the information you updated in this section against your WABA application.

If there are no valid website, or incorrect/ incomplete company details, Meta may reject the application. Please ensure the information is updated correctly before applying for WABA.

2. My display name is rejected. What can I do?

The display name is always a "trial and error" process until we get the desired outcome. It is recommended to put in the same name as the Legal Business Name to have a better chance for approval.

Each business has different structures, so they may need another Display name from the Legal Business Name. In this case, please make sure the requested display name is clearly stated on the business website (that Meta can locate and relate to your business).

Display name guidelines can be found .

3. Can I use an existing WhatsApp/WhatsApp Business app number to upgrade to WABA (WhatsApp Business API)?

Yes! You can. Although we always recommend you to use a new number (even a landline) to apply.

Few things to take note if you want to use your existing WhatsApp number to apply:

  • WABA does not support Group Chat or voice calls at the moment. The previous group chat linked to this number will no longer be connected once the number is upgraded.

  • Use our to backup all chat history prior to the application. You may the chat history back to SleekFlow as soon as the WABA is successfully connected to SleekFlow.

  • There is a possible downtime (1 hour to 3 days) during the application process. During this time, customers will not be able to reach you through the same number since it has been deleted from the WhatsApp app and WABA is in the setup mode.

4. What are possible reasons for a number registration to fail?

The number has not been fully deleted from WhatsApp app/ WhatsApp Business account. Follow the instruction below to remove the number completely from WhatsApp app/ WhatsApp Business.

5. I have WABA account from another BSP. Can I migrate from them to your solution? What should I do?

Yes, you can.

It is possible to migrate the number to our solution via a separate signup form. You will have to first contact the current BSP, have them to turn off the 2FA on their side before migrating. Do contact us if you need further assistance on this.

6. I have deleted my WhatsApp app/ WhatsApp Business. How do I access WABA using phone?

WABA doesn't come with a user interface by itself, and the usual WhatsApp/ WhatsApp Business will not work. You may download SleekFlow mobile app to access your WABA accordingly. You can receive and reply to customers as usual in our app.

7. Can I change WABA account to another number?

No, there is no way to "swap" or "change" a number outright. However, you can achieve the same result by setting up a new phone number and then deleting the old one. Each WABA number comes with a service fee of USD 12.50 per month.

WhatsApp Commerce Policy
Account Quality page
Business Manager Info
here
Chrome extension
upload
Backup WhatsApp chats files
Upload zip file to SleekFlow
Delete WhatsApp account