Setup automation actions to keep your customers engaged and updated.
Under actions, you can assign new contacts coming in from Facebook Ads, Google forms, etc. to specific staff to make sure each customer is handled by a staff member.
You can route conversations to specific teammates by automation rules or by queue. Every assigned conversation will go directly to your teammate's inbox so that they can easily track and manage conversations.
Choose a specific staff member on your team to have new conversations assigned to.
When assigning conversations by queue, new conversations will be assigned in order and loop back to the first person after the last person. This can also be done within teams.
Under actions, you can write a customized message using variables to send as an auto-reply or auto-message. You can even attach media such as pictures, videos and PDF files.
Under actions, you can add and remove contacts from lists. You can remove contacts from 1 list and add the same contacts to another list.
Under actions, you can change the data field of a contact.
Under actions, you can send media files such as photos, videos, pdf, and more.
Under actions, you can write a customized note using variables to send as an auto-reply or auto-message.