Organise and easily sort all your contact profiles with ease on the Contacts tab.
When an instant messaging conversation is initiated by a customer who is not yet a contact, the available contact information from the instant messaging platform will be automatically saved to your Contacts tab.
Click on the "Create" button on top of the contact table to add a new contact. Fill in the contact's details and click "Create Contact" at the bottom of the form to save the information.
Have a large amount of contacts to add? Use the import function instead!
You can also bulk edit a number of contacts in one go, using our bulk edit function.
First select multiple contacts or even all contacts with the tick box, and click "Edit".
You will see a pop up for you to select a specific contact field to update.
For example, you can choose, to edit Priority to High. Click "Update" to save.