This WhatsApp Integration is accomplished by ChatAPI, a third party WhatsApp API Provider. However, it provides a quick and easy way for small companies to use for marketing and customer support/
Twilio WhatsApp, in contrast, is more suitable for larger enterprises using WhatsApp Official API for chatbots, supports and sending updates. We have a detailed guide here below for such integration:
If you need help on choosing the right WhatsApp Business provider between Twilio and ChatAPI, please check our blog here: https://sleekflow.io/blog/whatsapp-business-chatapi-and-twilio/
A WhatsApp or WhatsApp Business account
Go to Settings -> WhatsApp Web/ Desktop on the WhatsApp App of your phone.
Go to SleekFlow Platform - Channel. Click "Add" by navigating to the dots button next to "WhatsApp".
A QR code will be generated for you to connect to WhatsApp. This process could take up to 1 minute.
Please click the "Retry" button if the QR code fails to load at your first attempt.
Scan the QR code with your WhatsApp App.
After your phone vibrates and it signals a successful scan, please click "I have already scanned the QR code" to proceed.
Please enter "Channel Name" for this specific WhatsApp Integration.
This is necessary for your team to recognise this WhatsApp Channel. For example, you could name it "Sales Team", "Customer Service" or "Operations Team".
If you wish to request chat history and contacts in your existing phone with WhatsApp Installed, hover to the 3 dots of your "Connected" WhatsApp Channel, and click "Sync History".
A success banner will show at the bottom to confirm. You should see that the status has been updated:
If you see that the status is shown as "Sync Failed". Please repress the "Sync History" button again.
You'll have to pay 29 USD/ month for each additional number to integrate with WhatsApp Business.
Please note that this subscription fee will be charged immediately.
Please check our troubleshooting guide below for more details:
Here are a few suggestions:
Do not send more than 500 campaign messages in a single campaign/ at a single time.
Make sure they have subscribed to your mailing list or had prior contacts with your companies.
Do not purchase contacts from third parties and send promotional messages.
Try to craft a more personalised messages to your targets.
You can also apply for WhatsApp Official Business API to minimise the chance of getting blocked, as you will have to "pre-register" your template message before broadcasting to your customers.