This WhatsApp Integration is accomplished by ChatAPI, a third party WhatsApp API Provider. However, it provides a quick and easy way for small companies to use for marketing and customer support purposes, with only a fixed charge.
Twilio WhatsApp, in contrast, is more suitable for larger enterprises using WhatsApp Official API for chatbots, supports and sending updates. We have a detailed guide here below for such integration:
If you need help on choosing the right WhatsApp Business provider between Twilio and ChatAPI, please check our blog here: https://sleekflow.io/blog/whatsapp-business-chatapi-and-twilio/
A WhatsApp or WhatsApp Business account
The WhatsApp or WhatsApp Business app installed on your phone Download on iOS: https://apps.apple.com/app/whatsapp-business/id1386412985 Download on Android: https://play.google.com/store/apps/details?id=com.whatsapp.w4b&hl=en
You can manage all your channels on SleekFlow Platform - Channel. Click "Add" button by navigating to the dots button next to "WhatsApp".
WhatsApp Integration is a paid add-on service provided by SleekFlow & ChatAPI, You'll have to pay 29 USD/ month for each number to integrate with WhatsApp Business. Click "Pay" to continue.
You'll be guided to the payment page to enter your card information. Please note that this subscription fee will be charged immediately even when you're in the Trial Period.
After the payment goes through, you will be navigated back to the channel page. Click "Add" again.
Please enter "Channel Name" for this specific WhatsApp Integration. This is necessary for your team to recognise this WhatsApp Channel. For example, you could name it "Sales Team", "Customer Service" or "Operations Team".
A QR code will be generated for you to connect to WhatsApp. This process could take up to 1 minute.
Scan the QR Code, by opening your WhatsApp Mobile App: Setting -> WhatsApp Web/ Desktop -> Scan QR Code, and point to the screen.
After scanning the QR code, it could take up to 1 minute for our system to recognise.
Please click "Done" after entering the "Channel Name" and successful scanning.
If you wish to request chat history and contacts in your existing phone with WhatsApp Installed, please submit a request to us. Send a message via WhatsApp to us with the following information:
Company Name: e.g. SleekFlow
Email Registered: e.g. firstname.lastname@example.org
WhatsApp Number: e.g. +852-39053590
Channel Name of the WhatsApp: e.g. SleekFlow Sales Team
Scheduled slot to synchronise chat history: e.g. 2020/05/20 23:00 (GMT+8)
You will need the device where WhatsApp is installed to remain charged and connected to the internet for the integration to work. Please also keep WhatsApp app running at the background of the device. If the device is disconnected, you would not be able to send, receive and sync messages.
This may seem simple, but there are several situations where a mobile phone may seem to be connected to the internet when it is not. For example, you may be connected to Wifi, but the Wifi is not connected to the internet. Use Speedtest to ensure you have a strong and stable internet connection.
Something more difficult to check is if the internet connection is stable. Generally, to ensure you have a stable connection, you will want to have a dedicated phone that is always connected to a stable Wifi. Using a personal phone that you carry around will reduce your reliability.
ChatAPI uses the same WhatsApp Web interface to pass messages. Since you can only have one WhatsApp Web open at a time, using WhatsApp Web after connecting to SleekFlow will break the connection between your phone and SleekFlow.
If you have an older Android phone, you may have already experienced constant connectivity problems with WhatsApp Web/ Desktop, which could results in problems while synchronising with SleekFlow.
Please read more about this article from WhatsApp: https://faq.whatsapp.com/en/android/22014642/
Also, Android phones can optimise apps for battery life. This will affect your WhatsApp integration as the phone may pause WhatsApp when your phone has been inactive for a long time. To turn off battery optimisation for WhatsApp or WhatsApp Business App:
Go to Settings
Navigate to Battery
Navigate to Battery Optimisation
Find WhatsApp or WhatsApp Business App in the list
Select Don't Optimise
ChatAPI WhatsApp integrations is a paid add-on subscription service provided by WhatsApp/ ChatAPI. The current price is US$ 29 and includes 6,000 messages per day. We have also set a 5-10 second interval between each message being sent on WhatsApp through campaign.
When using WhatsApp API to send messages to customers:
Make sure they have subscribed to your mailing list or had prior contacts with your companies.
Do not purchase contacts from third parties and send promotional messages.
Try to craft a more personalised messages to your targets