WhatsApp (Third Party)
WhatsApp is the No.1 messaging app 1.6 billion active users in over 180 countries as of Sept 2019.
This WhatsApp Integration is accomplished by ChatAPI, a third-party WhatsApp API Provider. It provides a quick and easy way for small companies to use for marketing and customer support.
Official WhatsApp, in contrast, is more suitable for larger enterprises using WhatsApp Official API for chatbots, supports, and sending updates. We have a detailed guide below:
If you need help choosing the right WhatsApp Business provider between WhatsApp (Official) and WhatsApp (Third Party), please check our blog or you can book a consultation with our team for choosing the best WhatsApp Business connection.

Connecting to Your WhatsApp Account

To connect your WhatsApp to SleekFlow, you will need the following:
  • Subscribed to SleekFlow Pro Plan or Premium Plan
  • A WhatsApp or WhatsApp Business account
  • The WhatsApp or WhatsApp Business app installed on your phone
To connect to our SleekFlow platform normally, please note that:
  1. 1.
    The phone with WhatsApp installed should always be connected to Wi-Fi and charged
  2. 2.
    Do NOT use WhatsApp Desktop/ Web simultaneously
  3. 3.
    Have WhatsApp App running in the background of the phone to ensure stable connectivity

1. Log out WhatsApp Web/Desktop

To connect successfully, you must log out all other WhatsApp Web Sessions on your phone.
Go to Settings > Linked Devices on the WhatsApp App on your phone.
Tap a device to log out all linked devices.
You will NOT be able to use WhatsApp Web/Desktop after connecting to SleekFlow.
We strongly encourage users to join "Multi-Device Beta" as it allows you to use linked companion devices without the need to keep your WhatsApp phone connected.
To learn how to join "Multi-Device Beta" and the steps to connect, please refer to this guide:

2. Connect WhatsApp to SleekFlow

Go to SleekFlow > Channel. Click the "Add "button on the WhatsApp icon under "Add Channels".
You will be prompt with a comparison table as below. Select "Third-Party" to connect your WhatsApp.

3. Scan QR code

Read all the reminders carefully before proceeding.
Select the number of WhatsApp Channels you'd like to connect.
Input your credit card details.
A QR code will be generated on the SleekFlow platform for you to connect to WhatsApp.
Scan the QR code with your WhatsApp App Camera through WhatsApp Settings > Linked Devices > Link a Device
Keep using your WhatsApp App Camera to scan the QR code UNTILL BOTH SleekFlow platform and WhatsApp page refresh.
Your WhatsApp will navigate back to the "Linked Devices" page and show the connection is "Active".

4. Name the Channel

Enter "Channel Name" for this specific WhatsApp Integration.
It is necessary for your team to recognize this WhatsApp Channel.
For example, you could name it "Sales Team", "Customer Service" or "Operations Team".
Check the box and click "Done" when you have completed.
It could take up to 60 minutes for the integration to process.
After that, the channel will be shown as "Connected" and you can now try to send and receive messages.
If the status is shown as "Disconnected" or "Connecting" after scanning the QR code for more than 60 minutes, please refer to our troubleshooting guide.

Synchronize Contacts History

You can synchronize your WhatsApp contacts history to the SleekFlow platform. Hover to the 3 dots of your "Connected" WhatsApp Channel, and click "Sync History".
During the time of synchronizing chat history, your WhatsApp will become unusable. Messages will not be sent and received on SleekFlow, but you can still use your WhatsApp App on your phone.
We advise you to sync history at night when your team is not actively using WhatsApp.
Please patiently wait for 6-9 hours until all conversations have been synced to the platform.
A success banner will show at the bottom to confirm. You should see that the status has been updated:
If you see that the status is shown as "Sync Failed". Please repress the "Sync History" button again.
Conversations will follow the below mechanism after the sync process.
Please make sure your phone is connected to the internet and your current status is shown as "Connected" before syncing history.

Add additional WhatsApp

You are required to pay US$29/month for each additional number to the SleekFlow platform.
The subscription fee will be charged immediately if you have connected to your first one.
You should now be able to scan and connect your second channel.
Last modified 21d ago