WhatsApp

As a free, multi-function messaging and VoIP app owned by Facebook, WhatsApp is the No.1 messaging app 1.6 billion active users in over 180 countries as of Sept 2019.

Whatsapp

Connecting to Your WhatsApp Account

In order to connect WhatsApp to SleekFlow, you will need the following:

We strongly advise your company to register a WhatsApp Business Account if it has not be done. Alternatively you can connect to your personal WhatsApp Account.

Install WhatsApp on SleekFlow Platform

You can manage all your channels on SleekFlow Platform - Channel. Click the "Add" button under WhatsApp Section.

Channel | sleekflow.io

A QR code will be generated for you to connect to WhatsApp. Please wait while it's loading.

Scan the QR Code, by opening your WhatsApp Mobile App: Setting -> WhatsApp Web/ Desktop -> Scan QR Code, and point to the screen.

After scanning the QR code, it could take up to 1 minute for our system to recognise. Alternatively, you can click "Done" upon successful scanning.

Success

All future messages sent to your WhatsApp account will now appear on the SleekFlow Platform. You'll also be able to run marketing campaigns with WhatsApp.

Frequently Asked Questions

Do I need to keep my phone ON for this integration to work?

Yes. You will need the device where WhatsApp is installed to remain connected to the internet for the integration to work, functioning similarly to WhatsApp Web. If the device is disconnected, the messages received while inaccessible won't be available on the SleekFlow platform.

Can I have WhatsApp open in a web browser at the same time?

No. If you open WhatsApp on a web browser the connection will be interrupted and you will have to go back, remove WhatsApp Channel and reconnect it by scanning the code once again.

Are there any limits or charges associated with WhatsApp?

We provide a free 7-day trial which you can use to test the integration. After that, a paid subscription will be necessary. The current price is US$ 39 and includes 6,000 messages per day. The price will be included automatically in the SleekFlow subscription.

Can I used WhatsApp Web & SleekFlow at the same time?

No. SleekFlow uses the WhatsApp Web interface to pass messages between WhatsApp & SleekFlow. Since you can only have one WhatsApp Web open at a time, using WhatsApp Web after connecting to SleekFlow will break the connection between your phone and SleekFlow.

Troubleshooting WhatsApp Integration

The SkeekFlow WhatsApp integration relies on receiving WhatsApp messages from your mobile phone and passing them to SleekFlow. Since this process is reliant on a mobile phone which may be on the move and may not have have a consistent internet connection, there may be some troubleshooting required.

If No Messages Are Being Passed

If no messages are being passed to SleekFlow or messaging arriving are delayed, you should check the following items:

Mobile Phone Is On And Connected To The Internet

This may seem simple, but there are several situations where a mobile phone may seem to be connected to the internet when it is not. For example, you may be connected to Wifi, but the Wifi is not connected to the internet. Use Speedtest to ensure you have a strong and stable internet connection.

Something more difficult to check is if the internet connection is stable. Generally, to ensure you have a stable connection, you will want to have a dedicated phone that is always connected to a stable Wifi. Using a personal phone that you carry around will reduce your reliability.

Ensure Mobile Phone Is Not Optimising WhatsApp for Battery Life

Android phones can optimise apps for battery life. This will affect your WhatsApp integration as the phone may pause WhatsApp when your phone has been inactive for a long time. To turn off battery optimisation for WhatsApp or WhatsApp Business App:

  1. Go to Settings

  2. Navigate to Battery

  3. Navigate to Battery Optimisation

  4. Find WhatsApp or WhatsApp Business App in the list

  5. Select Don't Optimise