View conversations under different perspectives.
View conversations according to different conditions. Click on the dropdown on the top left, and you will see the following tab.
You can see all your open conversations assigned to you in this tab.
You can see conversations that you mentioned by your teammates. You will receive a notification when your teammates mention you in a chat.
This tab shows all conversations unassigned to your teams. Everyone in the team will receive a mobile app notification when there is a new message.
When a new conversation comes from a new customer, you can set it to go unassigned. Everyone at this tab can see conversations unassigned. All the staff will receive a mobile app notification when there is a new unassigned message.
You can see all conversations you are allowed to see here, accessed by Admin and Team Admin only.
Check below to learn more about the different roles in SleekFlow.